---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Wolt Delivery: Food and more"
bundle_id: "com.woltapp.wolt"
parent_report: "https://marlvel.ai/api/llm/apps/food-drink/wolt-delivery-food-and-more"
canonical_url: "https://marlvel.ai/apps/wolt-delivery-food-and-more#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Wolt Delivery: Food and more User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 99 of 117 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.07/5
- **Platform Split:** iOS 4.8/5 (34.2K ratings) | Android 4.0/5 (486.9K ratings)
- **Overall Sentiment:** Upset
- **Note:** The 4.07/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Reliable and efficient delivery service provides high value for daily food and grocery orders**

### Top Complaints (Impact Areas)
- **Inconsistent delivery times and cold food arrivals frustrate customers expecting timely service**
- **Unresponsive and automated customer support fails to resolve refund requests or service errors**

### Top Requests (What Users Want)
- **Transparent pricing and loyalty rewards for frequent users to offset rising service costs**

<!-- /section:sentiment -->
<!-- section:swot -->