---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Zé Delivery de Bebidas"
bundle_id: "com.modelonow"
parent_report: "https://marlvel.ai/api/llm/apps/food-drink/ze-delivery-de-bebidas"
canonical_url: "https://marlvel.ai/apps/ze-delivery-de-bebidas#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Zé Delivery de Bebidas User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 94 of 94 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.83/5
- **Platform Split:** iOS 4.9/5 (2.1K ratings) | Android 4.8/5 (1.7M ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.83/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Fast delivery service and cold beverage temperatures drive high satisfaction for frequent users**

### Top Complaints (Impact Areas)
- **Frequent order cancellations without explanation erode trust and cause significant user frustration**

### Top Requests (What Users Want)
- **Implementation of alphanumeric codes for bottle scanning to replace unreliable image recognition**

<!-- /section:sentiment -->
<!-- section:swot -->