---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Zomato: Food Delivery & Dining"
bundle_id: "com.zomato.zomato"
parent_report: "https://marlvel.ai/api/llm/apps/food-drink/zomato-food-delivery-dining"
canonical_url: "https://marlvel.ai/apps/zomato-food-delivery-dining#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Zomato: Food Delivery & Dining User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 120 of 149 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.65/5
- **Platform Split:** iOS 4.7/5 (131.2K ratings) | Android 4.7/5 (12.5M ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Reliable delivery service and user-friendly interface provide a convenient food ordering experience for daily users**

### Top Complaints (Impact Areas)
- **Automated customer support bots fail to resolve delivery failures or refund requests for missing food items**

### Top Requests (What Users Want)
- **Reliable cash on delivery options are requested to avoid payment issues and driver-related scams**

<!-- /section:sentiment -->
<!-- section:swot -->