---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Chess Universe+"
bundle_id: "com.kingsofgames.chessuniverseplus"
parent_report: "https://marlvel.ai/api/llm/apps/games/chess-universe"
canonical_url: "https://marlvel.ai/apps/chess-universe#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Chess Universe+ User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 100 of 102 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.58/5
- **Platform Split:** iOS 4.7/5 (5.6K ratings) | Android 4.6/5 (1.7M ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Comprehensive chess lessons and tutorials provide a clear skill ramp for beginners and returning players**

### Top Complaints (Impact Areas)
- **Frequent application freezes and crashes during matches disrupt the flow of competitive online play**

### Top Requests (What Users Want)
- **Implementation of clock increments in competitive matches to prevent time-based losses during connection drops**

<!-- /section:sentiment -->
<!-- section:swot -->