--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "Hidden Hotel: Miami Mystery" bundle_id: "com.whaleapp.hiddenhotel" parent_report: "https://marlvel.ai/api/llm/apps/games/hidden-hotel-miami-mystery" canonical_url: "https://marlvel.ai/apps/hidden-hotel-miami-mystery#user-sentiment" license: CC-BY-NC-4.0 citation: "Marlvel.ai — Hidden Hotel: Miami Mystery User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 99 of 99 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.26/5 - **Platform Split:** iOS 4.5/5 (29.2K ratings) | Android 4.2/5 (419.7K ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.26/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Dual-mode gameplay offering both hidden object and matching challenges provides variety for different player preferences** ### Top Complaints (Impact Areas) - **Persistent loading failures and server connection errors prevent access to the game for many users** ### Top Requests (What Users Want) - **Restoration of original game features including room selection and ad-based reward systems**