---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Lume"
bundle_id: "com.stateofplaygames.Lume"
parent_report: "https://marlvel.ai/api/llm/apps/games/lume"
canonical_url: "https://marlvel.ai/apps/lume#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Lume User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 229 reviews) {#user-sentiment}
- **Overall Rating:** 3.93/5
- **Platform Split:** iOS 3.7/5 (169 ratings) | Android 4.5/5 (60 ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Exceptional Customer Service** | *Evidence:* "Lume is the go place for great customer service and care."
- **User-Friendly App Design** | *Evidence:* "Their App is very User Friendly. Easy in & out"
- **Visual Aesthetics** | *Evidence:* "The paper cut stop motion is well crafted"

### Top Complaints (Impact Areas)
- **Short Gameplay Duration** | *Evidence:* "It’s a really cute demo... took me all of 20 minutes to finish"
- **Technical Bugs and Glitches** | *Evidence:* "WHEN YOU GET OUT OF THE GAME IT REMOVES ALL YOUR PROGRESS"
- **Unresponsive Controls** | *Evidence:* "Half the time it doesn't click where you want it to"