---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Subway Surfers City"
bundle_id: "com.sybogames.subway.surfers.game"
parent_report: "https://marlvel.ai/api/llm/apps/games/subway-surfers-city"
canonical_url: "https://marlvel.ai/apps/subway-surfers-city#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Subway Surfers City User Sentiment (section of intelligence report)"
---

## 🟢 User Sentiment (High Confidence: 275,106 reviews) {#user-sentiment}
- **Overall Rating:** 4.74/5
- **Platform Split:** iOS 4.9/5 (15,925 ratings) | Android 4.7/5 (259,181 ratings)
- **Overall Sentiment:** Thrilled

### Top Praises
- **Engaging Gameplay & Redesign** | *Evidence:* "Strategy and skill with an intense chase, what an upgrade to a awesome game!"
- **Visuals and Graphics** | *Evidence:* "The graphics are on point and I love how we can explore the cities more intensely."

### Top Complaints (Impact Areas)
- **Excessive Ads and Monetization** | *Evidence:* "Riddled with loot boxes, multiple in game currencies... intrusive ads everywhere"
- **Technical Stability and Performance** | *Evidence:* "The game also freezes for a second and that messes me up."

<!-- /section:sentiment -->
<!-- section:swot -->