--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "24GO by 24 Hour Fitness" bundle_id: "io.a24go.android.dev" parent_report: "https://marlvel.ai/api/llm/apps/health-fitness/24go-by-24-hour-fitness" canonical_url: "https://marlvel.ai/apps/24go-by-24-hour-fitness#user-sentiment" report_date: "2026-09-30" license: CC-BY-NC-4.0 citation: "Marlvel.ai - 24GO by 24 Hour Fitness User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 71 of 100 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.34/5 - **Platform Split:** iOS 4.5/5 (12.8K ratings) | Android 3.9/5 (4K ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.34/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Friendly and helpful gym staff provide a welcoming environment for members starting their fitness journey** - **Guided workout content provides clear instructions and timers that remove guesswork for fitness beginners** ### Top Complaints (Impact Areas) - **Mandatory profile photo upload fails repeatedly, preventing users from generating the QR code needed for gym entry**