---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Calm"
bundle_id: "com.calm.calmapp"
parent_report: "https://marlvel.ai/api/llm/apps/health-fitness/calm"
canonical_url: "https://marlvel.ai/apps/calm#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Calm User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 2,557,489 reviews) {#user-sentiment}
- **Overall Rating:** 4.7/5
- **Platform Split:** iOS 4.8/5 (1,947,340 ratings) | Android 4.5/5 (610,149 ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.7/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Content Quality** | *Evidence:* "The sleep stories, meditations, and soundscapes are amazing."

### Top Complaints (Impact Areas)
- **Subscription and Billing Issues** | *Evidence:* "I canceled my subscription but still got charged even after I cancel weeks in advance."
- **Navigation and UI Frustrations** | *Evidence:* "The organization is completely unintuitive... search feature make it almost impossible to find what you’re looking for."

<!-- /section:sentiment -->
<!-- section:swot -->