---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Client Video - Online Therapy"
bundle_id: "com.psychologytoday.clients"
parent_report: "https://marlvel.ai/api/llm/apps/health-fitness/client-video-online-therapy"
canonical_url: "https://marlvel.ai/apps/client-video-online-therapy#user-sentiment"
report_date: "2026-08-13"
license: CC-BY-NC-4.0
citation: "Marlvel.ai - Client Video - Online Therapy User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (Medium Confidence: 58 of 58 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 3.41/5
- **Platform Split:** iOS 2.8/5 (43 ratings) | Android 3.8/5 (80 ratings)
- **Overall Sentiment:** Frustrated

### Top Praises
- **Video call reliability and security compliance provide a stable foundation for remote therapy sessions**

### Top Complaints (Impact Areas)

- **Microphone permission errors prevent users from accessing the app entirely on mobile devices**

<!-- /section:sentiment -->
<!-- section:swot -->