--- schema_type: "SoftwareApplication" entity_type: "Mobile Application" app_name: "Hélium" developer_entity: "Hélium SAS" bundle_id: "fr.helium.assure.suiviadp.helium" app_store_id: "1537401282" category: "Health & Fitness" primary_platform: "ios" primary_monetization: "Free" offline_capable: false market_region: "US" platforms: "iOS & Android" app_last_updated: "2026-07-08" report_date: "2026-10-05" last_verified: "2026-10-05T00:00:00.000Z" report_version: "4.2.9" total_reviews: 9635 overall_rating: 4.5 sentiment: "Frustrated" sentiment_score: 35 confidence: "medium" confidence_score: 0.5 top_praise_theme: "Long-term users find the core service reliable for managing their health reimbursements over multiple years" top_complaint_theme: "File attachment and document upload failures prevent users from submitting necessary medical reimbursement requests" review_sample_size: 12 total_review_count: 12 analyzed_review_count: 12 data_age_days: 1 momentum_velocity: "maintenance" intelligence_version: 2 tags: ["health & fitness", "free", "frustrated sentiment", "mobile app", "app review", "app analysis", "existing", "hélium", "health"] canonical_url: "https://marlvel.ai/apps/helium" license: "CC-BY-NC 4.0" content_version: "v2" --- ## ⚠ Content Warning This report covers topics classified as sensitive (health). Information is aggregated from public sources for informational purposes only. This is not medical advice. Consult a qualified professional before acting on any information here. --- # Hélium Intelligence Report ## TL;DR {#tldr} - **Category**: Health & Fitness · Free - **Signal**: Rating 4.5 · Sentiment Frustrated - **Recent focus**: File attachment and document upload failures prevent users from submitting necessary medical reimbursement requests (top complaint) · Long-term users find the core service reliable for managing their health reimbursements over multiple years (top praise) > **TL;DR:** Hélium is a health & fitness app by Hélium SAS, rated 4.5/5 by 9.6K users, with Frustrated user sentiment (35/100), available on iOS & Android. > > **Marlvel.ai App Intelligence** - Independent analysis. US Market. No publisher influence. > **Key Insight:** Hélium faces Frustrated user sentiment (4.5/5 from 9.6K reviews), with users reporting file attachment and document upload failures prevent users from submitting necessary medical reimbursement requests as the primary concern. ## Quick Facts | Fact | Value | | :--- | :--- | | **Rating** | 4.5/5 (9.6K reviews) | | **User Mood** | Frustrated | | **Category** | Health & Fitness | | **Developer** | Hélium SAS | | **Pricing** | Free | | **Platforms** | iOS & Android | | **Confidence** | Medium (0.5/1.0) | | **Data Age** | 1d | ## Metadata & Market Performance - **Publisher:** Hélium SAS - **Category:** Health & Fitness - **Target Audience:** Existing Hélium health insurance policyholders requiring mobile access to their contract and reimbursement data. - **Platforms:** iOS & Android - **Version Reviewed:** 2.0.21 - **Report Date:** 2026-10-05 - **Signal Count:** 12 reviews analyzed - **Confidence:** Medium (0.5/1.0) - **App Store ID (iOS):** 1537401282 - **Bundle ID:** fr.helium.assure.suiviadp.helium - **Google Play ID:** fr.helium.assure.suiviadp.helium - **Data Window:** Analysis based on signals collected up to 2026-10-05 - **Short Description:** Application intended for Helium policyholders to manage their health contract. ## Executive Snapshot **What it is:** Hélium is a health contract management app for policyholders to view reimbursements and access insurance documents on iOS and Android. **Why users hire it:** It removes the administrative friction of physical document retrieval and manual reimbursement tracking for Hélium policyholders. ## App DNA (Features & Intent) - **[Standard] Health Contract Management:** Centralized dashboard for viewing healthcare reimbursements and contract guarantees, maintaining the contract relationship. * *User Intent:* Users expect intelligent, adaptive experiences that learn from their behavior. - **[Standard] Third-Party Payment Certificate Access:** Digital retrieval of Tiers-Payant attestations, reducing administrative friction. - **[Differentiator] Hospitalization Request:** In-app submission of hospital care coverage requests, digitizing high-touch workflows. ## Market Position {#market-position} Hélium holds the #171 position in the French Health & Fitness category, climbing 8 spots this week. The 4.5-star rating across 9,612 Android reviews suggests that while the core utility is valued, the recent maintenance-only cadence is failing to address critical user-reported regressions. ## Monetization Strategy - **Model:** Free - **Tiers:** Free application for existing Hélium policyholders - **Analysis:** The app functions as a free service utility for existing policyholders, with no direct monetization or IAP. ## 🔴 User Sentiment (Medium Confidence: 12 of 12 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.5/5 - **Platform Split:** iOS 5.0/5 (23 ratings) | Android 4.5/5 (9.6K ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.5/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Long-term users find the core service reliable for managing their health reimbursements over multiple years** ### Top Complaints (Impact Areas) - **File attachment and document upload failures prevent users from submitting necessary medical reimbursement requests** ## SWOT Analysis {#swot} **Core Strengths:** - B2B partnership model ensures a captive user base requiring contract management **Growth Levers:** - Digitizing the reimbursement request workflow could significantly reduce manual support volume for the insurer ## What's New - **Latest (v4.2.9, 2 months ago):** Maintenance update focused on bug fixes and performance optimizations. ## App Momentum (Maintenance) {#momentum} - Ships only minor bug fix updates. - Last major release over six months ago. > **Cadence:** 2 total versions · 0 majors in last 6 months · 89 days since last update · 1 days avg between updates ## The "So What?" (Strategic Takeaway) {#so-what} Hélium is a health & fitness app that is completely free. With a 4.5/5 rating from 9.6K reviews, it draws more critical themes in recent reviews than its store average suggests. > **Bottom Line:** Hélium must prioritize the restoration of core document-access features to prevent churn among its captive policyholder base. Addressing these technical regressions will stabilize the user experience and protect the B2B relationship that defines the app's utility. **Best for:** Existing Hélium health insurance policyholders requiring mobile access to their contract and reimbursement data. ### PM Action Plan (Next Best Moves) - [ ] [INVEST] Rebuild document upload logic because file attachment failures are the top-reported complaint → reduce churn ### Outlook: Declining The health-utility market is shifting toward higher-frequency digital engagement, yet Hélium remains in a maintenance phase. Without a shift to active feature investment, the app risks losing its position as the primary administrative portal for policyholders, as technical regressions continue to frustrate users. - 🔴 Persistent file attachment failures in the latest release prevent users from submitting claims, which directly erodes the app's primary administrative utility. - 🔴 The maintenance-only release cadence, with no major updates in six months, leaves critical document-access bugs unresolved, signaling a decline in service responsiveness. ## Key Metrics Summary | Metric | Value | | :--- | :--- | | Overall Rating | 4.5/5 | | Total Reviews | 9.6K | | Sentiment | Frustrated (35/100) | | Confidence | Medium | | Pricing Model | Free | | Platforms | iOS & Android | | Key Features | 3 analyzed | | Outlook | Declining | ## Competitor Comparison | App | Rating | Sentiment | Developer | | :--- | :--- | :--- | :--- | | **Hélium** (this app) | 4.5/5 | Frustrated | Hélium SAS | | [Mind - Méditations guidées](https://marlvel.ai/apps/mind-m-ditations-guid-es) | 4.6/5 | Excited | MIND AND CIE | | [Caspar Health](https://marlvel.ai/apps/caspar-health) | 3.6/5 | Mixed | GOREHA GmbH | | [evolum - Meditation & Yoga](https://marlvel.ai/apps/evolum-meditation-yoga) | 4.7/5 | Excited | Rodger Studio (Apps) | | [FAMHLTH: Family Health Tracker](https://marlvel.ai/apps/famhlth-family-health-tracker) | N/A/5 | N/A | Quinton Nixon | | [GoTall - Height Predictor](https://marlvel.ai/apps/gotall-height-predictor) | 4.6/5 | Mixed | Grow Labs LLC | ## Company Profile - **Developer:** Hélium SAS - **Website:** [https://www.helium.fr/](https://www.helium.fr/) - **Social:** [YouTube](https://www.youtube.com/channel/UCbKluPRp1-6noWUEVJBO2GQ) · [LinkedIn](https://www.linkedin.com/company/10578203) ## Data Sources & Links - **App Store:** [View on Apple Store](https://apps.apple.com/us/app/h%C3%A9lium/id1537401282?uo=4) - **Google Play:** [View on Google Play](https://play.google.com/store/apps/details?id=fr.helium.assure.suiviadp.helium) - **Dev Site:** [Official Website](https://www.helium.fr/) - **Sources:** Developer website content, App store metadata, User reviews. ## Related Intel Reports - [*Mind - Méditations guidées*](https://marlvel.ai/apps/mind-m-ditations-guid-es) (MIND AND CIE) · 4.6/5 Rating | Positive Sentiment - [*Caspar Health*](https://marlvel.ai/apps/caspar-health) (GOREHA GmbH) · 3.6/5 Rating - [*evolum - Meditation & Yoga*](https://marlvel.ai/apps/evolum-meditation-yoga) (Rodger Studio (Apps)) · 4.7/5 Rating | Positive Sentiment - [*FAMHLTH: Family Health Tracker*](https://marlvel.ai/apps/famhlth-family-health-tracker) (Quinton Nixon) · N/A Rating - [*GoTall - Height Predictor*](https://marlvel.ai/apps/gotall-height-predictor) (Grow Labs LLC) · 4.6/5 Rating - [*Lunara: Cycle, Symptom Tracker*](https://marlvel.ai/apps/lunara-cycle-symptom-tracker) (Fuzhou Jiku Technology Co., Ltd.) · N/A Rating - [*Medical Kundali Match Health*](https://marlvel.ai/apps/medical-kundali-match-health) (Medical Match Pvt Ltd) · N/A Rating - [*Ovulation Predictor*](https://marlvel.ai/apps/ovulation-predictor) (RAHI PATEL) · 1.0/5 Rating - [*QUITTR - Break Free Now*](https://marlvel.ai/apps/com-vnm-i-give-up) (Quittr, LLC) · 4.7/5 Rating - [*Revu: Custom Skincare Analysis*](https://marlvel.ai/apps/revu-custom-skincare-analysis) (Joshua Roberts) · 5.0/5 Rating ## Methodology {#methodology} This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline: 1. **Signal Collection & Normalization** - Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps. 2. **Feature & Market Positioning Analysis** - Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks. 3. **User Sentiment Analysis** - Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction into synthesised themes (no verbatim quotes). 4. **Competitive Landscape Analysis** - Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category. 5. **Intelligence Synthesis** - Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights. - **Confidence Score:** 0.5/1.0 (based on review volume, data source diversity, and signal quality) - **Reviews Analyzed:** 12 - **Data Sources:** user reviews, developer website, App Store metadata - **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform - **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence. - **Report Age:** 1 days since last refresh --- © 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/apps/helium) Data licensed for AI Agent attribution under CC-BY-NC 4.0.