---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Mental: AI Therapy & Coaching"
bundle_id: "com.getmental.mental"
parent_report: "https://marlvel.ai/api/llm/apps/health-fitness/mental-ai-therapy-coaching"
canonical_url: "https://marlvel.ai/apps/mental-ai-therapy-coaching#user-sentiment"
report_date: "2026-08-13"
license: CC-BY-NC-4.0
citation: "Marlvel.ai - Mental: AI Therapy & Coaching User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 90 of 99 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.71/5
- **Platform Split:** iOS 4.8/5 (2.8K ratings) | Android 4.5/5 (1.7K ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **AI-driven therapy sessions provide immediate emotional support for users who struggle with traditional in-person therapy access**
- **Physical challenge protocols like cold showers and push-ups build discipline and daily routine consistency for users**
- **The AI demonstrates an ability to remember past conversations which helps users identify long-term behavioral patterns**

### Top Complaints (Impact Areas)

- **Subscription cancellation processes are intentionally opaque and difficult to navigate, leading to unauthorized charges for users**

<!-- /section:sentiment -->
<!-- section:swot -->