---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Kaiser Permanente"
bundle_id: "org.kp.m"
parent_report: "https://marlvel.ai/api/llm/apps/health-fitness/org-kp-m"
canonical_url: "https://marlvel.ai/apps/org-kp-m#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Kaiser Permanente User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 100 of 148 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.77/5
- **Platform Split:** iOS 4.8/5 (990K ratings) | Android 4.7/5 (151.7K ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Pharmacy medication refill and home delivery services provide significant convenience for daily health management**

### Top Complaints (Impact Areas)
- **System errors and login failures following the latest update prevent access to critical medical records**

### Top Requests (What Users Want)
- **Integration of family member account access allows caregivers to manage records without repeated logins**

<!-- /section:sentiment -->
<!-- section:swot -->