--- schema_type: "SoftwareApplication" entity_type: "Mobile Application" app_name: "Patient Portal" developer_entity: "PCMIS HEALTH TECHNOLOGIES LTD" bundle_id: "uk.nhs.iapt" app_store_id: "901308980" category: "Health & Fitness" primary_platform: "ios" primary_monetization: "Free" offline_capable: false market_region: "US" platforms: "iOS" app_last_updated: "2014-10-14" report_date: "2026-08-25" last_verified: "2026-08-25T00:00:00.000Z" report_version: "1.0.1" total_reviews: 19 overall_rating: 1.9 sentiment: "Upset" sentiment_score: 10 confidence: "medium" confidence_score: 0.5 top_complaint_theme: "The application fails to launch or stay open following the latest update on mobile devices" review_sample_size: 2 total_review_count: 2 analyzed_review_count: 2 data_age_days: 37 momentum_velocity: "zombie" intelligence_version: 3 tags: ["health & fitness", "free", "upset sentiment", "mobile app", "app review", "app analysis", "patients", "receiving", "psychological"] canonical_url: "https://marlvel.ai/apps/patient-portal-1" license: "CC-BY-NC 4.0" content_version: "v2" --- ## ⚠ Content Warning This report covers topics classified as sensitive (health). Information is aggregated from public sources for informational purposes only. This is not medical advice. Consult a qualified professional before acting on any information here. --- # Patient Portal Intelligence Report ## TL;DR {#tldr} - **Category**: Health & Fitness · Free - **Signal**: Rating 1.95 · Sentiment Upset - **Recent focus**: The application fails to launch or stay open following the latest update on mobile devices (top complaint) > **TL;DR:** Patient Portal is a health & fitness app by PCMIS HEALTH TECHNOLOGIES LTD, rated 1.95/5 by 19 users, with Upset user sentiment (10/100), available on iOS. > > **Marlvel.ai App Intelligence** - Independent analysis. US Market. No publisher influence. > **Key Insight:** Patient Portal faces Upset user sentiment (1.95/5 from 19 reviews), with users reporting the application fails to launch or stay open following the latest update on mobile devices as the primary concern. ## Quick Facts | Fact | Value | | :--- | :--- | | **Rating** | 1.95/5 (19 reviews) | | **User Mood** | Upset | | **Category** | Health & Fitness | | **Developer** | PCMIS HEALTH TECHNOLOGIES LTD | | **Pricing** | Free | | **Platforms** | iOS | | **Confidence** | Medium (0.5/1.0) | | **Data Age** | 37d | ## Metadata & Market Performance - **Publisher:** PCMIS HEALTH TECHNOLOGIES LTD - **Category:** Health & Fitness - **Target Audience:** Patients receiving psychological therapy through healthcare providers that utilize the PCMIS case management system. - **Platforms:** iOS - **Version Reviewed:** 1.0.1 - **Report Date:** 2026-08-25 - **Signal Count:** 2 reviews analyzed - **Confidence:** Medium (0.5/1.0) - **App Store ID (iOS):** 901308980 - **Bundle ID:** uk.nhs.iapt - **Performance Trend:** Stable - **Data Window:** Analysis based on signals collected up to 2026-08-25 ## Executive Snapshot **What it is:** Patient Portal is a free clinical questionnaire tool for patients of providers using the PCMIS case management system on iOS. **Why users hire it:** The application serves to automate the transfer of patient-reported outcome measures into the provider's central database, removing manual data entry friction. ## App DNA (Features & Intent) - **[Standard] Secure Questionnaire Recording:** Allows patients to input clinical data directly into the system prior to appointments. * *User Intent:* Users prioritize data protection and trust in the platform. - **[Differentiator] Digital Pathway Integration:** Connects patient-submitted data directly into the PCMIS case management system for clinical review. ## Market Position {#market-position} Patient Portal maintains a niche position as a B2B-linked utility with a 1.9-star rating across 19 total ratings. The lack of updates since 2014 indicates the product is in maintenance-only mode, failing to meet current mobile stability standards. ## Monetization Strategy - **Model:** Free - **Tiers:** Free app for patients to access provider-requested questionnaires - **Analysis:** The app functions as a free utility to support the B2B subscription model of the parent PCMIS case management platform. ## 🔴 User Sentiment (Medium Confidence: 2 of 2 reviews analyzed) {#user-sentiment} - **Overall Rating:** 1.95/5 - **Platform Split:** iOS 1.9/5 (19 ratings) - **Overall Sentiment:** Upset ### Top Complaints (Impact Areas) - **The application fails to launch or stay open following the latest update on mobile devices** ## SWOT Analysis {#swot} **Core Strengths:** - Digital pathway integration connects patient data directly to the PCMIS case management system **Growth Levers:** - Rebuilding the application would restore the intended digital pathway for clinical data collection ## Recent Changes (v2 → v3) {#recent-changes} The product remains non-functional and abandoned, with no updates since 2014. The analysis has shifted to emphasize the reputational damage the app causes to the parent PCMIS case management suite. **Overall trend**: Stable **Compared at**: 2026-08-25 ### High-impact changes - **[Shifted] Reputational Risk Assessment** (positioning) ### Medium-impact changes - **[Shifted] SWOT Refinement** (swot) ## What's New - **Latest (v1.0.1, 11 years ago):** Maintenance update including keyword optimization with no functional changes. ## App Momentum (Zombie) {#momentum} - No functional updates since 2014. - Latest release contains no functional changes. > **Cadence:** 1 total versions · 0 majors in last 6 months · 4332 days since last update ## The "So What?" (Strategic Takeaway) {#so-what} Patient Portal is a health & fitness app that is completely free. It holds a 1.95/5 rating from 19 reviews. > **Bottom Line:** Patient Portal is a non-functional asset that actively harms the reputation of the PCMIS case management system. Sunset the application to prevent further negative sentiment from patients who expect a working digital portal. **Best for:** Patients receiving psychological therapy through healthcare providers that utilize the PCMIS case management system. ### PM Action Plan (Next Best Moves) - [ ] [SUNSET] Sunset the application because it has been non-functional since the latest update → reduce brand damage to the PCMIS parent platform ### Outlook: Declining The market for clinical patient portals is shifting toward web-based solutions that do not require the high maintenance overhead of native mobile apps. Patient Portal is currently a liability, and its failure to function creates a negative experience for patients who are already in psychological therapy. - 🔴 The application has been silent for over 11 years, with the last release occurring in 2014, indicating a complete lack of maintenance. - 🔴 Persistent crashes on launch prevent patients from accessing questionnaires, which breaks the digital pathway for the PCMIS case management system. ## Key Metrics Summary | Metric | Value | | :--- | :--- | | Overall Rating | 1.95/5 | | Total Reviews | 19 | | Sentiment | Upset (10/100) | | Confidence | Medium | | Pricing Model | Free | | Platforms | iOS | | Key Features | 2 analyzed | | Trend | Stable | | Outlook | Declining | ## Competitor Comparison | App | Rating | Sentiment | Developer | | :--- | :--- | :--- | :--- | | **Patient Portal** (this app) | 1.95/5 | Upset | PCMIS HEALTH TECHNOLOGIES LTD | | [GoTall - Height Predictor](https://marlvel.ai/apps/gotall-height-predictor) | 4.6/5 | n/a | Grow Labs LLC | | [Mind - Méditations guidées](https://marlvel.ai/apps/mind-m-ditations-guid-es) | 4.6/5 | Excited | MIND AND CIE | | [Strava: Run, Bike, Walk](https://marlvel.ai/apps/strava-run-bike-walk) | 4.7/5 | n/a | Strava, Inc. | | [Taller AI: Height Maximizer](https://marlvel.ai/apps/taller-ai-height-maximizer) | 4.7/5 | Excited | Leadimize | | [TallerTeen - Grow Taller Now](https://marlvel.ai/apps/tallerteen-grow-taller-now) | 4.7/5 | n/a | Viral App Developement LLC | ## Company Profile - **Developer:** PCMIS HEALTH TECHNOLOGIES LTD - **Website:** [https://www.pcmis.com](https://www.pcmis.com) - **Social:** [X/Twitter](https://twitter.com/pcmis) · [LinkedIn](https://www.linkedin.com/company/pcmis-health-technologies) ## Data Sources & Links - **App Store:** [View on Apple Store](https://apps.apple.com/us/app/patient-portal/id901308980?uo=4) - **Dev Site:** [Official Website](https://www.pcmis.com) - **Sources:** Developer website content, About us / company information, App store metadata, User reviews. ## Related Intel Reports - [*GoTall - Height Predictor*](https://marlvel.ai/apps/gotall-height-predictor) (Grow Labs LLC) · 4.6/5 Rating - [*Mind - Méditations guidées*](https://marlvel.ai/apps/mind-m-ditations-guid-es) (MIND AND CIE) · 4.6/5 Rating | Positive Sentiment - [*Strava: Run, Bike, Walk*](https://marlvel.ai/apps/strava-run-bike-walk) (Strava, Inc.) · 4.7/5 Rating - [*Taller AI: Height Maximizer*](https://marlvel.ai/apps/taller-ai-height-maximizer) (Leadimize) · 4.7/5 Rating | Positive Sentiment - [*TallerTeen - Grow Taller Now*](https://marlvel.ai/apps/tallerteen-grow-taller-now) (Viral App Developement LLC) · 4.7/5 Rating - [*Activity Tracker・FitnessView*](https://marlvel.ai/apps/activity-tracker-fitnessview) (Funn Media, LLC) · 4.0/5 Rating - [*Avatran Soul*](https://marlvel.ai/apps/avatran-soul) (Avatran GmbH) · N/A Rating - [*Bubblic: Connect with people.*](https://marlvel.ai/apps/bubblic-connect-with-people) (Bubblic Inc.) · 4.6/5 Rating | Positive Sentiment - [*evolum - Meditation & Yoga*](https://marlvel.ai/apps/evolum-meditation-yoga) (Evolum) · 4.7/5 Rating | Positive Sentiment - [*Holoholo: Daily Memories*](https://marlvel.ai/apps/holoholo-daily-memories) (For Pedestrians LLC.) · 4.4/5 Rating ## Methodology {#methodology} This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline: 1. **Signal Collection & Normalization** - Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps. 2. **Feature & Market Positioning Analysis** - Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks. 3. **User Sentiment Analysis** - Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction into synthesised themes (no verbatim quotes). 4. **Competitive Landscape Analysis** - Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category. 5. **Intelligence Synthesis** - Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights. - **Confidence Score:** 0.5/1.0 (based on review volume, data source diversity, and signal quality) - **Reviews Analyzed:** 2 - **Data Sources:** user reviews, developer website, company about page, App Store metadata - **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform - **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence. - **Report Age:** 37 days since last refresh --- © 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/apps/patient-portal-1) Data licensed for AI Agent attribution under CC-BY-NC 4.0.