---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "ADT (Alder) Home Security"
bundle_id: "com.adt.aldersmarthomesecurity"
parent_report: "https://marlvel.ai/api/llm/apps/lifestyle/adt-alder-home-security"
canonical_url: "https://marlvel.ai/apps/adt-alder-home-security#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — ADT (Alder) Home Security User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 133 reviews) {#user-sentiment}
- **Overall Rating:** 4.03/5
- **Platform Split:** iOS 2.0/5 (10 ratings) | Android 4.2/5 (123 ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.03/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **General Satisfaction** | *Evidence:* "Great service. I've been a customer since 2014."

### Top Complaints (Impact Areas)
- **Authentication and Login Issues** | *Evidence:* "I am unable to login after downloading and creating an account"
- **Hardware Connectivity** | *Evidence:* "App constantly states that it cannot connect to unit"

<!-- /section:sentiment -->
<!-- section:swot -->