---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Amazon Alexa"
bundle_id: "com.amazon.dee.app"
parent_report: "https://marlvel.ai/api/llm/apps/lifestyle/amazon-alexa"
canonical_url: "https://marlvel.ai/apps/amazon-alexa#user-sentiment"
report_date: "2026-08-14"
license: CC-BY-NC-4.0
citation: "Marlvel.ai - Amazon Alexa User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 66 of 99 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.3/5
- **Platform Split:** iOS 4.5/5 (5.8M ratings) | Android 4.0/5 (5.7M ratings)
- **Overall Sentiment:** Upset
- **Note:** The 4.3/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **The core voice assistant functionality remains a primary driver for users who enjoy customizing their device settings**

### Top Complaints (Impact Areas)

- **Recent updates cause devices to incorrectly report as offline, preventing users from managing alarms and timers**

<!-- /section:sentiment -->
<!-- section:swot -->