---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Resideo - Smart Home"
bundle_id: "com.honeywell.acs.lyric"
parent_report: "https://marlvel.ai/api/llm/apps/lifestyle/com-honeywell-acs-lyric"
canonical_url: "https://marlvel.ai/apps/com-honeywell-acs-lyric#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Resideo - Smart Home User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 100 of 123 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.52/5
- **Platform Split:** iOS 4.6/5 (562.6K ratings) | Android 3.6/5 (32.2K ratings)
- **Overall Sentiment:** Upset
- **Note:** The 4.52/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Remote temperature control functionality provides significant convenience for managing home comfort while away from the property**

### Top Complaints (Impact Areas)
- **Frequent forced logout cycles and credential rejection errors prevent users from accessing basic thermostat controls**

### Top Requests (What Users Want)
- **Dark mode interface option requested to prevent eye strain during middle-of-the-night thermostat adjustments**

<!-- /section:sentiment -->
<!-- section:swot -->