---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "LG ThinQ"
bundle_id: "com.lgeha.nuts"
parent_report: "https://marlvel.ai/api/llm/apps/lifestyle/com-lgeha-nuts"
canonical_url: "https://marlvel.ai/apps/com-lgeha-nuts#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — LG ThinQ User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 100 of 148 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.36/5
- **Platform Split:** iOS 4.6/5 (210.1K ratings) | Android 4.3/5 (1.3M ratings)
- **Overall Sentiment:** Upset
- **Note:** The 4.36/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Core appliance control functionality provides utility for laundry cycle monitoring when the app connects successfully**

### Top Complaints (Impact Areas)
- **Frequent forced policy updates and account re-logins disrupt daily appliance usage and cause frustration**

### Top Requests (What Users Want)
- **Offline or local-only control mode to bypass mandatory cloud connectivity and account-based authentication requirements**

<!-- /section:sentiment -->
<!-- section:swot -->