---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Nest"
bundle_id: "com.nestlabs.jasper.release"
parent_report: "https://marlvel.ai/api/llm/apps/lifestyle/com-nestlabs-jasper-release"
canonical_url: "https://marlvel.ai/apps/com-nestlabs-jasper-release#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Nest User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 3M reviews) {#user-sentiment}
- **Overall Rating:** 4.5/5
- **Platform Split:** iOS 4.6/5 (2.5M ratings) | Android 3.8/5 (444.1K ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.5/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Remote Accessibility** | *Evidence:* "I love that I can turn on the a/c or heat from anywhere in the house as long as I have my phone!"
- **Legacy App Preference** | *Evidence:* "This app is so much easier to use than Google home"

### Top Complaints (Impact Areas)
- **Connectivity & Sync Issues** | *Evidence:* "Nest thermostat keeps going off line"
- **Unwanted Automation Overrides** | *Evidence:* "the nest continually changes my programed temperatures... cooking me at night"
- **Login & Privacy Friction** | *Evidence:* "I have to log in to the app... wait for a code sent to my email... 4-8 times per week"

<!-- /section:sentiment -->
<!-- section:swot -->