---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Booksy for Customers"
bundle_id: "com.sensi.BooksyCUST"
parent_report: "https://marlvel.ai/api/llm/apps/lifestyle/com-sensi-booksycust"
canonical_url: "https://marlvel.ai/apps/com-sensi-booksycust#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Booksy for Customers User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 99 of 99 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.92/5
- **Platform Split:** iOS 4.9/5 (843.5K ratings) | Android 4.9/5 (931.3K ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **The booking interface provides a simple and efficient way to schedule various local service appointments**

### Top Complaints (Impact Areas)
- **Lack of robust support and refund mechanisms leaves users vulnerable to scams and unauthorized charges**

### Top Requests (What Users Want)
- **Direct in-app messaging features would improve communication between clients and service providers**

<!-- /section:sentiment -->
<!-- section:swot -->