---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "GetNinjas para Clientes"
bundle_id: "br.com.getninjas.client"
parent_report: "https://marlvel.ai/api/llm/apps/lifestyle/getninjas-para-clientes"
canonical_url: "https://marlvel.ai/apps/getninjas-para-clientes#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — GetNinjas para Clientes User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 98 of 100 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.71/5
- **Platform Split:** iOS 4.8/5 (508 ratings) | Android 4.7/5 (170.6K ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.71/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Broad service category availability allows users to find diverse professional help in one place**

### Top Complaints (Impact Areas)
- **Inadequate professional verification processes expose customers to potential fraud and financial loss**

### Top Requests (What Users Want)
- **Implementation of secure payment escrow systems to protect customers from service abandonment**

<!-- /section:sentiment -->
<!-- section:swot -->