---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Glovo: Food Delivery, Takeaway"
bundle_id: "com.glovo.glovo"
parent_report: "https://marlvel.ai/api/llm/apps/lifestyle/glovo-food-delivery-takeaway"
canonical_url: "https://marlvel.ai/apps/glovo-food-delivery-takeaway#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Glovo: Food Delivery, Takeaway User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 91 of 91 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.82/5
- **Platform Split:** iOS 4.8/5 (223.7K ratings)
- **Overall Sentiment:** Upset
- **Note:** The 4.82/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Fast delivery times and friendly courier interactions provide a positive experience for some users**

### Top Complaints (Impact Areas)
- **Unreliable order fulfillment and lack of refund support create significant financial frustration for users**

### Top Requests (What Users Want)
- **Expanded location coverage requested to serve residential areas currently outside the delivery zone**

<!-- /section:sentiment -->
<!-- section:swot -->