---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "MyTelkomsel Basic"
bundle_id: "com.tsel.telkomselku"
parent_report: "https://marlvel.ai/api/llm/apps/lifestyle/mytelkomsel-basic"
canonical_url: "https://marlvel.ai/apps/mytelkomsel-basic#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — MyTelkomsel Basic User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 64 of 119 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.32/5
- **Platform Split:** iOS 5.0/5 (2 ratings) | Android 4.3/5 (88.1K ratings)
- **Overall Sentiment:** Upset
- **Note:** The 4.32/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Lightweight application footprint allows for efficient storage usage on budget mobile devices**

### Top Complaints (Impact Areas)
- **Persistent connection errors prevent successful login and transaction completion post-update**

### Top Requests (What Users Want)
- **Integrated customer support and ticketing features for resolving service disruptions**

<!-- /section:sentiment -->
<!-- section:swot -->