---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "MyTelkomsel"
bundle_id: "com.telkomsel.my"
parent_report: "https://marlvel.ai/api/llm/apps/lifestyle/mytelkomsel"
canonical_url: "https://marlvel.ai/apps/mytelkomsel#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — MyTelkomsel User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 99 of 99 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 3.74/5
- **Platform Split:** iOS 4.5/5 (6.8K ratings) | Android 3.7/5 (11.9M ratings)
- **Overall Sentiment:** Upset

### Top Praises
- **Recent visual interface updates provide a cleaner and more organized layout for users**

### Top Complaints (Impact Areas)
- **Severe application performance degradation and persistent loading delays following the latest update**
- **Forced tutorial sequences prevent users from accessing core account management features**

### Top Requests (What Users Want)
- **Simplified application design focused exclusively on essential data and package management**

<!-- /section:sentiment -->
<!-- section:swot -->