--- schema_type: "SoftwareApplication" entity_type: "Mobile Application" app_name: "Neighborly: Find Home Services" developer_entity: "Neighborly Service Solutions, LLC" bundle_id: "com.nbly.custapp" app_store_id: "1504241093" category: "Lifestyle" primary_platform: "ios" primary_monetization: "Free" offline_capable: false market_region: "US" platforms: "iOS & Android" app_last_updated: "2026-08-03" report_date: "2026-08-22" last_verified: "2026-08-22T00:00:00.000Z" report_version: "3.0.8" total_reviews: 545 overall_rating: 4.4 sentiment: "Mixed" sentiment_score: 45 confidence: "high" confidence_score: 0.8 top_praise_theme: "The centralized home services platform simplifies scheduling for multiple household maintenance tasks in one location" top_complaint_theme: "Technical failures during account creation and login prevent new users from accessing the platform entirely" review_sample_size: 99 total_review_count: 99 analyzed_review_count: 60 data_age_days: 47 momentum_velocity: "maintenance" intelligence_version: 3 tags: ["lifestyle", "free", "mixed sentiment", "mobile app", "app review", "app analysis", "homeowners", "seeking", "centralized,"] canonical_url: "https://marlvel.ai/apps/neighborly-find-home-services" license: "CC-BY-NC 4.0" content_version: "v2" --- # Neighborly: Find Home Services Intelligence Report ## TL;DR {#tldr} - **Category**: Lifestyle · Free - **Signal**: Rating 4.38 · Sentiment Mixed - **Recent focus**: Technical failures during account creation and login prevent new users from accessing the platform entirely (top complaint) · The centralized home services platform simplifies scheduling for multiple household maintenance tasks in one location (top praise) > **TL;DR:** Neighborly: Find Home Services is a lifestyle app by Neighborly Service Solutions, LLC, rated 4.38/5 by 545 users, with Mixed user sentiment (45/100), available on iOS & Android. > > **Marlvel.ai App Intelligence** - Independent analysis. US Market. No publisher influence. > **Key Insight:** Neighborly: Find Home Services shows Mixed sentiment (4.38/5 from 545 reviews) - users praise the centralized home services platform simplifies scheduling for multiple household maintenance tasks in one location but report issues with technical failures during account creation and login prevent new users from accessing the platform entirely. ## Quick Facts | Fact | Value | | :--- | :--- | | **Rating** | 4.38/5 (545 reviews) | | **User Mood** | Mixed | | **Category** | Lifestyle | | **Developer** | Neighborly Service Solutions, LLC | | **Pricing** | Free | | **Platforms** | iOS & Android | | **Confidence** | High (0.8/1.0) | | **Data Age** | 47d | ## Metadata & Market Performance - **Publisher:** Neighborly Service Solutions, LLC - **Category:** Lifestyle - **Target Audience:** Homeowners seeking a centralized, reliable method to manage diverse home maintenance and repair needs through a vetted professional network. - **Platforms:** iOS & Android - **Version Reviewed:** 3.0.8 - **Report Date:** 2026-08-22 - **Signal Count:** 99 reviews analyzed - **Confidence:** High (0.8/1.0) - **App Store ID (iOS):** 1504241093 - **Bundle ID:** com.nbly.custapp - **Google Play ID:** com.nbly.custapp - **Performance Trend:** Mixed - **Data Window:** Analysis based on signals collected up to 2026-08-22 - **Short Description:** Book trusted local home services for repairs, cleaning, plumbing & more. ## Executive Snapshot **What it is:** Neighborly is a home services management app for iOS and Android that aggregates booking for 20 distinct franchise brands. **Why users hire it:** The platform removes the time cost of searching for and vetting individual contractors by centralizing service discovery and scheduling. ## App DNA (Features & Intent) - **[Differentiator] Multi-Brand Service Aggregation:** Centralized booking interface for 20 distinct home service brands including Molly Maid, Mr. Rooter, and Mr. Electric. * *User Intent:* Users expect intelligent, adaptive experiences that learn from their behavior. - **[Differentiator] Document Management:** Centralized storage for home service records, receipts, and maintenance documents. * *User Intent:* Users expect intelligent, adaptive experiences that learn from their behavior. - **[Standard] Appointment Tracking:** Real-time status updates for scheduled home service visits within the app. * *User Intent:* Users want visibility into their own performance and progress. ## Market Position {#market-position} Neighborly holds a niche position as a franchise-specific aggregator, currently ranking #200 in the US House & Home category. The 1.03-star rating gap between iOS and Android platforms suggests inconsistent performance across the two builds. ## Monetization Strategy - **Model:** Free - **Tiers:** Free app for booking and managing services - **Analysis:** Neighborly functions as a lead-generation utility for a franchise network, with revenue derived from underlying service transactions rather than app-based subscriptions. ## 🟡 User Sentiment (High Confidence: 60 of 99 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.38/5 - **Platform Split:** iOS 4.8/5 (330 ratings) | Android 3.8/5 (215 ratings) - **Overall Sentiment:** Mixed ### Top Praises - **The centralized home services platform simplifies scheduling for multiple household maintenance tasks in one location** - **Professional service technicians arrive on time and complete home maintenance projects with high quality results** - **The integrated AI assistant provides a helpful interface for booking appointments and answering home maintenance questions** ### Top Complaints (Impact Areas) - **Technical failures during account creation and login prevent new users from accessing the platform entirely** ## SWOT Analysis {#swot} **Core Strengths:** - Multi-brand service aggregation creates high switching costs for homeowners **Growth Levers:** - Transparent pricing estimates could reduce user suspicion ## Recent Changes (v2 → v3) {#recent-changes} The platform's competitive narrative now highlights a 1.03-star rating disparity between iOS and Android builds, signaling inconsistent cross-platform performance. While core features remain unchanged, the analysis of the app's market position has pivoted to focus on the impact of this performance gap on user trust. **Overall trend**: Mixed **Compared at**: 2026-08-22 ### High-impact changes - **[Shifted] Cross-platform performance visibility** (positioning) ### Medium-impact changes - **[Shifted] SWOT analysis consolidation** (swot) ## What's New - **Latest (v3.0.734044, 3 weeks ago):** General performance improvements and maintenance updates. ## App Momentum (Maintenance) {#momentum} - Ships minor maintenance updates only. - Last major release absent in 2026. > **Cadence:** 2 total versions · 0 majors in last 6 months · 18 days since last update · 3 days avg between updates ## The "So What?" (Strategic Takeaway) {#so-what} Neighborly: Find Home Services is a lifestyle app that is completely free. With a 4.38/5 rating from 545 reviews, it shows mixed user reception. > **Bottom Line:** Neighborly's value lies in its multi-brand aggregation, but technical instability in the onboarding and tracking flows currently limits its utility. Fixing these core functional gaps would unlock the retention potential of the existing franchise network. **Best for:** Homeowners seeking a centralized, reliable method to manage diverse home maintenance and repair needs through a vetted professional network. ### PM Action Plan (Next Best Moves) - [ ] [INVEST] Rebuild account creation flow because login failures are the top churn risk → increase new-user conversion ### Outlook: Mixed The home services market is consolidating around platforms that offer high-trust, real-time visibility into service delivery. Neighborly's current maintenance-mode cadence leaves it vulnerable to rivals that can provide a more stable, transparent booking experience. - 🔴 Persistent account creation failures prevent new user access, which compounds the rating drag already visible on the Android platform. - ⚪ The maintenance-only release cadence suggests the platform is not currently prioritizing feature expansion or interface modernization. ## Key Metrics Summary | Metric | Value | | :--- | :--- | | Overall Rating | 4.38/5 | | Total Reviews | 545 | | Sentiment | Mixed (45/100) | | Confidence | High | | Pricing Model | Free | | Platforms | iOS & Android | | Key Features | 3 analyzed | | Trend | Mixed | | Outlook | Mixed | ## Competitor Comparison | App | Rating | Sentiment | Developer | | :--- | :--- | :--- | :--- | | **Neighborly: Find Home Services** (this app) | 4.38/5 | Mixed | Neighborly Service Solutions, LLC | | [Alarmy - Loud alarm clock](https://marlvel.ai/apps/alarmy-loud-alarm-clock) | 4.8/5 | Excited | Delight Room Co., Ltd. | | [Journey - Diary, Journal](https://marlvel.ai/apps/com-journey-ios-app) | 4.6/5 | Excited | Two App Studio Pte. Ltd. | | [Tinder Dating App: Date & Chat](https://marlvel.ai/apps/tinder-dating-app-date-chat) | 4.0/5 | n/a | Tinder LLC | | [Alarmie: Easy Rise Alarm Clock](https://marlvel.ai/apps/alarmie-easy-rise-alarm-clock) | 4.4/5 | Mixed | Jintian Wang | | [AlarmMon ( alarm clock )](https://marlvel.ai/apps/alarmmon-alarm-clock) | 4.3/5 | n/a | Malang Studio Co. Ltd, | ## Company Profile - **Developer:** Neighborly Service Solutions, LLC - **Website:** [https://www.neighborly.com/](https://www.neighborly.com/) - **Social:** [Instagram](https://www.instagram.com/getneighborly) · [Facebook](https://www.facebook.com/neighborly) · [X/Twitter](https://twitter.com/Neighborly) · [YouTube](https://www.youtube.com/channel/UCUiy05UtRB-A210yu7CzS-w) · [LinkedIn](https://www.linkedin.com/company/neighborly) ## Data Sources & Links - **App Store:** [View on Apple Store](https://apps.apple.com/us/app/neighborly-find-home-services/id1504241093?uo=4) - **Google Play:** [View on Google Play](https://play.google.com/store/apps/details?id=com.nbly.custapp) - **Dev Site:** [Official Website](https://www.neighborly.com/) - **Sources:** Developer website content, About us / company information, App store metadata, User reviews. ## Related Intel Reports - [*Alarmy - Loud alarm clock*](https://marlvel.ai/apps/alarmy-loud-alarm-clock) (Delight Room Co., Ltd.) · 4.8/5 Rating | Positive Sentiment - [*Journey - Diary, Journal*](https://marlvel.ai/apps/com-journey-ios-app) (Two App Studio Pte. Ltd.) · 4.6/5 Rating | Positive Sentiment - [*Tinder Dating App: Date & Chat*](https://marlvel.ai/apps/tinder-dating-app-date-chat) (Tinder LLC) · 4.0/5 Rating - [*Alarmie: Easy Rise Alarm Clock*](https://marlvel.ai/apps/alarmie-easy-rise-alarm-clock) (Jintian Wang) · 4.4/5 Rating - [*AlarmMon ( alarm clock )*](https://marlvel.ai/apps/alarmmon-alarm-clock) (Malang Studio Co. Ltd,) · 4.3/5 Rating - [*Amora: A Hint of Your Soulmate*](https://marlvel.ai/apps/amora-a-hint-of-your-soulmate) (Lit Apps LLC (Mobile)) · 4.7/5 Rating - [*Swiftime*](https://marlvel.ai/apps/swiftime) (MEDIANO Co.,Ltd.) · 4.5/5 Rating | Positive Sentiment - [*마주*](https://marlvel.ai/apps/an-offline-network-where-you-meet-through-qr-codes) (lvher) · N/A Rating - [*모앗*](https://marlvel.ai/apps/moat-moatapp) (JUNSEOK LEE) · N/A Rating - [*야기*](https://marlvel.ai/apps/tistory-88yhtserof-yagi) (Yunhwi Lim) · N/A Rating ## Frequently Asked Questions {#faq} ### Is Neighborly free to use? Yes, Neighborly is a free app for booking and managing home services. Revenue is generated through the underlying service transactions performed by the franchise brands, not through app-based subscriptions. ### Does Neighborly provide pricing estimates before booking? Users report difficulty finding service cost estimates within the app. The booking process does not currently provide transparent pricing, which some users find frustrating. ### What brands are available through Neighborly? Neighborly connects you to 20 home service brands, including Molly Maid, Mr. Handyman, Mr. Electric, Mr. Rooter Plumbing, Mr. Appliance, Aire Serv, and Five Star Painting. ## Methodology {#methodology} This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline: 1. **Signal Collection & Normalization** - Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps. 2. **Feature & Market Positioning Analysis** - Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks. 3. **User Sentiment Analysis** - Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction into synthesised themes (no verbatim quotes). 4. **Competitive Landscape Analysis** - Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category. 5. **Intelligence Synthesis** - Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights. - **Confidence Score:** 0.8/1.0 (based on review volume, data source diversity, and signal quality) - **Reviews Analyzed:** 99 - **Data Sources:** user reviews, developer website, company about page, App Store metadata - **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform - **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence. - **Report Age:** 47 days since last refresh --- © 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/apps/neighborly-find-home-services) Data licensed for AI Agent attribution under CC-BY-NC 4.0.