---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "roli Telkomsel"
bundle_id: "com.telkomsel.roli"
parent_report: "https://marlvel.ai/api/llm/apps/lifestyle/roli-telkomsel"
canonical_url: "https://marlvel.ai/apps/roli-telkomsel#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — roli Telkomsel User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 50 of 50 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.18/5
- **Platform Split:** Android 4.2/5 (822.8K ratings)
- **Overall Sentiment:** Upset
- **Note:** The 4.18/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Long-term users appreciate the historical value provided by the application over several years**

### Top Complaints (Impact Areas)
- **Core reward features like daily check-in and lucky wheels are broken post-update**
- **Point redemption and coin collection mechanisms are failing to process user requests**

<!-- /section:sentiment -->
<!-- section:swot -->