---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "ShopGoodwill"
bundle_id: "org.shopgoodwill.app"
parent_report: "https://marlvel.ai/api/llm/apps/lifestyle/shopgoodwill"
canonical_url: "https://marlvel.ai/apps/shopgoodwill#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — ShopGoodwill User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 80 of 103 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 2.79/5
- **Platform Split:** iOS 2.4/5 (897 ratings) | Android 3.0/5 (1.5K ratings)
- **Overall Sentiment:** Frustrated

### Top Praises
- **Access to a wide variety of unique and specific items across national locations**

### Top Complaints (Impact Areas)
- **Excessive shipping and handling fees often exceeding the actual value of the items**

### Top Requests (What Users Want)
- **Disable the auto-rotating image carousel to allow manual inspection of item condition**

<!-- /section:sentiment -->
<!-- section:swot -->