---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "BestNotes Mobile"
bundle_id: "com.bestnotes.mobile"
parent_report: "https://marlvel.ai/api/llm/apps/medical/bestnotes-mobile"
canonical_url: "https://marlvel.ai/apps/bestnotes-mobile#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — BestNotes Mobile User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (Low Confidence: 40 of 40 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 2.6/5
- **Platform Split:** iOS 3.0/5 (2 ratings) | Android 2.6/5 (35 ratings)
- **Overall Sentiment:** Frustrated

### Top Praises
- **Mobile access to client charts and documentation tools provides helpful support for busy therapists**

### Top Complaints (Impact Areas)
- **Frequent server connection failures prevent users from logging in or accessing critical patient data**

### Top Requests (What Users Want)
- **Full feature parity with the desktop application to support comprehensive clinical documentation on mobile**

<!-- /section:sentiment -->
<!-- section:swot -->