--- schema_type: "SoftwareApplication" entity_type: "Mobile Application" app_name: "Carpeta de Salud - Osakidetza" developer_entity: "Osakidetza" bundle_id: "eus.osakidetza.apps.p42" app_store_id: "1551973337" category: "Medical" primary_platform: "ios" primary_monetization: "Free" offline_capable: false market_region: "US" platforms: "iOS & Android" app_last_updated: "2026-07-28" report_date: "2026-08-12" last_verified: "2026-08-12T00:00:00.000Z" report_version: "2.4" total_reviews: 0 sentiment: "Frustrated" sentiment_score: 25 confidence: "medium" confidence_score: 0.5 top_praise_theme: "Professionalism and serious tone of the application are noted by long-term users" top_complaint_theme: "Persistent connection failures with the national identity authentication system prevent users from accessing services" review_sample_size: 5 total_review_count: 5 analyzed_review_count: 5 data_age_days: 4 momentum_velocity: "maintenance" intelligence_version: 3 tags: ["medical", "free", "frustrated sentiment", "mobile app", "app review", "app analysis", "patients", "osakidetza", "public"] canonical_url: "https://marlvel.ai/apps/carpeta-de-salud-osakidetza" license: "CC-BY-NC 4.0" content_version: "v2" --- ## ⚠ Content Warning This report covers topics classified as sensitive (health). Information is aggregated from public sources for informational purposes only. This is not medical advice. Consult a qualified professional before acting on any information here. --- # Carpeta de Salud - Osakidetza Intelligence Report ## TL;DR {#tldr} - **Category**: Medical · Free - **Signal**: Sentiment Frustrated - **Recent focus**: Persistent connection failures with the national identity authentication system prevent users from accessing services (top complaint) · Professionalism and serious tone of the application are noted by long-term users (top praise) > **TL;DR:** Carpeta de Salud - Osakidetza is a medical app by Osakidetza, with Frustrated user sentiment (25/100), available on iOS & Android. > > **Marlvel.ai App Intelligence** - Independent analysis. US Market. No publisher influence. > **Key Insight:** Carpeta de Salud - Osakidetza is a medical app by Osakidetza. ## Quick Facts | Fact | Value | | :--- | :--- | | **User Mood** | Frustrated | | **Category** | Medical | | **Developer** | Osakidetza | | **Pricing** | Free | | **Platforms** | iOS & Android | | **Confidence** | Medium (0.5/1.0) | | **Data Age** | 4d | ## Metadata & Market Performance - **Publisher:** Osakidetza - **Category:** Medical - **Target Audience:** Patients of the Osakidetza public health system in the Basque Country. - **Platforms:** iOS & Android - **Version Reviewed:** 1.0 - **Report Date:** 2026-08-12 - **Signal Count:** 5 reviews analyzed - **Confidence:** Medium (0.5/1.0) - **App Store ID (iOS):** 1551973337 - **Bundle ID:** eus.osakidetza.apps.p42 - **Google Play ID:** eus.osakidetza.apps.p42 - **Performance Trend:** Declining - **Data Window:** Analysis based on signals collected up to 2026-08-12 - **Short Description:** My Health Portfolio ## Executive Snapshot **What it is:** Carpeta de Salud is a medical record and appointment management app for Osakidetza patients in the Basque Country. **Why users hire it:** Patients hire the app to access health documentation and manage appointments without calling the health system, but technical failures currently block this job-to-be-done. ## App DNA (Features & Intent) - **[Standard] Health Record Access:** Secure access to personal medical reports and documentation. * *User Intent:* Users prioritize data protection and trust in the platform. - **[Standard] Appointment Management:** View and schedule medical appointments to reduce call center volume. - **[Differentiator] Health Education Resources:** Access to the Osasun Eskola portal for preventative health literacy. ## Market Position {#market-position} The app recently entered the Medical category in Spain at #8 Free. The lack of updates since 2021 on iOS suggests a maintenance-only posture that risks user trust as OS requirements evolve. ## Monetization Strategy - **Model:** Free - **Tiers:** Fully free access - **Analysis:** Public service utility with no monetization or paid tiers. ## 🔴 User Sentiment (Medium Confidence: 5 of 5 reviews analyzed) {#user-sentiment} - **Overall Sentiment:** Frustrated ### Top Praises - **Professionalism and serious tone of the application are noted by long-term users** ### Top Complaints (Impact Areas) - **Persistent connection failures with the national identity authentication system prevent users from accessing services** ## SWOT Analysis {#swot} **Core Strengths:** - Professional tone aligns with public health expectations **Growth Levers:** - Integration of preventative health literacy resources ## Recent Changes (v2 → v3) {#recent-changes} The app's outlook has declined due to unresolved technical debt, with the analysis now framing the app's visibility as a liability that risks user trust. **Overall trend**: Declining **Compared at**: 2026-08-12 ### High-impact changes - **[Declined] Outlook Trend** (positioning) - **[Added] Infrastructure Trust Risk** (swot) ### Medium-impact changes - **[Shifted] Market Position Narrative** (positioning) - **[Shifted] Contrarian Take** (positioning) ## App Momentum (Maintenance) {#momentum} - Ships infrequent Android stability updates. - No iOS updates since 2021. > **Cadence:** 2 total versions · 0 majors in last 6 months · 15 days since last update · 1869 days avg between updates ## The "So What?" (Strategic Takeaway) {#so-what} Carpeta de Salud - Osakidetza is a medical app that is completely free. > **Bottom Line:** The app provides essential access to public health records, but persistent authentication and stability failures prevent it from serving its core purpose. The PM must prioritize technical stability over all other work to restore patient trust. **Best for:** Patients of the Osakidetza public health system in the Basque Country. ### PM Action Plan (Next Best Moves) - [ ] [INVEST] Audit authentication gateway because connection failures are the top user complaint -> restore core service access ### Outlook: Declining The outlook for the app is declining due to critical technical debt that prevents basic functionality. Without a dedicated effort to stabilize the authentication and report-viewing modules, the app will continue to fail its primary job-to-be-done for patients. - 🔴 Persistent authentication failures block core service access, which prevents patients from using the app for its intended medical purpose. - 🔴 Frequent application crashes and report-viewing failures in the latest release erode user trust in the public health digital infrastructure. ## Key Metrics Summary | Metric | Value | | :--- | :--- | | Total Reviews | 0 | | Sentiment | Frustrated (25/100) | | Confidence | Medium | | Pricing Model | Free | | Platforms | iOS & Android | | Key Features | 3 analyzed | | Trend | Declining | | Outlook | Declining | ## Competitor Comparison | App | Rating | Sentiment | Developer | | :--- | :--- | :--- | :--- | | **Carpeta de Salud - Osakidetza** (this app) | N/A/5 | Frustrated | Osakidetza | | [필잇 - 약 알림 및 복용 기록](https://marlvel.ai/apps/app--35) | N/A/5 | N/A | Hansub Yoo | | [레어노트 - 암·희귀질환 정보](https://marlvel.ai/apps/app--629) | 5.0/5 | N/A | LifeX, Inc. | | [창고형약국 약값체크](https://marlvel.ai/apps/com-hiddenwave-yakcheck) | N/A/5 | N/A | Lowkeybase | | [용인세브란스병원](https://marlvel.ai/apps/com-severance-newys) | 1.9/5 | N/A | Yonsei University Health System | | [1001Doktor](https://marlvel.ai/apps/com-binbirdoktor-binbirdoktor) | 4.8/5 | N/A | 1001Doktor Ltd. Şti. | ## Company Profile - **Developer:** Osakidetza - **Website:** [https://www.osakidetza.euskadi.eus/](https://www.osakidetza.euskadi.eus/) - **Social:** [Instagram](https://www.instagram.com/osakidetzaejgv) · [Facebook](https://www.facebook.com/Osakidetza) · [X/Twitter](https://twitter.com/osakidetzaEJGV) · [YouTube](https://youtu.be/nGK7zR8k_ZM) ## Data Sources & Links - **App Store:** [View on Apple Store](https://apps.apple.com/es/app/carpeta-de-salud/id1551973337?uo=2) - **Google Play:** [View on Google Play](https://play.google.com/store/apps/details?id=eus.osakidetza.apps.p42&hl=en&gl=us) - **Dev Site:** [Official Website](https://www.osakidetza.euskadi.eus/) - **Sources:** Developer website content, App store metadata, User reviews. ## Related Intel Reports - [*필잇 - 약 알림 및 복용 기록*](https://marlvel.ai/apps/app--35) (Hansub Yoo) · N/A Rating - [*레어노트 - 암·희귀질환 정보*](https://marlvel.ai/apps/app--629) (LifeX, Inc.) · 5.0/5 Rating - [*창고형약국 약값체크*](https://marlvel.ai/apps/com-hiddenwave-yakcheck) (Lowkeybase) · N/A Rating - [*용인세브란스병원*](https://marlvel.ai/apps/com-severance-newys) (Yonsei University Health System) · 1.9/5 Rating - [*1001Doktor*](https://marlvel.ai/apps/com-binbirdoktor-binbirdoktor) (1001Doktor Ltd. Şti.) · 4.8/5 Rating - [*10th HiD*](https://marlvel.ai/apps/10th-hid) (Catch Dynamics, Inc.) · N/A Rating - [*12 Lead ECG Challenge*](https://marlvel.ai/apps/com-limmercreative-srtengine-12lead) (Limmer Creative) · 3.3/5 Rating - [*1-800 Contacts*](https://marlvel.ai/apps/com-1800contacts-1800contacts) (1-800 CONTACTS, Inc.) · 4.6/5 Rating - [*1MEDICINE*](https://marlvel.ai/apps/1medicine) (Matthew Culbert) · 5.0/5 Rating - [*2021 CDC STI (STD) Guidelines*](https://marlvel.ai/apps/com-enatal-std2021) (Don Miller) · 4.0/5 Rating ## Methodology {#methodology} This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline: 1. **Signal Collection & Normalization** - Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps. 2. **Feature & Market Positioning Analysis** - Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks. 3. **User Sentiment Analysis** - Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction into synthesised themes (no verbatim quotes). 4. **Competitive Landscape Analysis** - Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category. 5. **Intelligence Synthesis** - Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights. - **Confidence Score:** 0.5/1.0 (based on review volume, data source diversity, and signal quality) - **Reviews Analyzed:** 5 - **Data Sources:** user reviews, developer website, App Store metadata - **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform - **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence. - **Report Age:** 4 days since last refresh --- © 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/apps/carpeta-de-salud-osakidetza) Data licensed for AI Agent attribution under CC-BY-NC 4.0.