---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Carpeta de Salud - Osakidetza"
bundle_id: "eus.osakidetza.apps.p42"
parent_report: "https://marlvel.ai/api/llm/apps/medical/carpeta-de-salud-osakidetza"
canonical_url: "https://marlvel.ai/apps/carpeta-de-salud-osakidetza#user-sentiment"
report_date: "2026-08-12"
license: CC-BY-NC-4.0
citation: "Marlvel.ai - Carpeta de Salud - Osakidetza User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (Medium Confidence: 5 of 5 reviews analyzed) {#user-sentiment}
- **Overall Sentiment:** Frustrated

### Top Praises
- **Professionalism and serious tone of the application are noted by long-term users**

### Top Complaints (Impact Areas)

- **Persistent connection failures with the national identity authentication system prevent users from accessing services**

<!-- /section:sentiment -->
<!-- section:swot -->