---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Cerebral - Mental Health"
bundle_id: "com.cerebral.cerebral"
parent_report: "https://marlvel.ai/api/llm/apps/medical/cerebral-mental-health"
canonical_url: "https://marlvel.ai/apps/cerebral-mental-health#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Cerebral - Mental Health User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (Low Confidence: 70 of 99 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.59/5
- **Platform Split:** iOS 4.6/5 (32.1K ratings) | Android 4.5/5 (12.4K ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.59/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Professional and empathetic care from individual practitioners keeps patients engaged with the service**

### Top Complaints (Impact Areas)
- **Persistent application launch failures and freezing screens prevent users from accessing critical mental health care**

<!-- /section:sentiment -->
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