---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Alodokter: Chat Bersama Dokter"
bundle_id: "com.alodokter.ios-user-application.production"
parent_report: "https://marlvel.ai/api/llm/apps/medical/com-alodokter-ios-user-application-production"
canonical_url: "https://marlvel.ai/apps/com-alodokter-ios-user-application-production#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Alodokter: Chat Bersama Dokter User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 56 of 56 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.56/5
- **Platform Split:** iOS 4.7/5 (174 ratings) | Android 4.6/5 (491.5K ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.56/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Direct communication with medical professionals provides helpful and detailed health guidance for users**

### Top Complaints (Impact Areas)
- **Automated AI responses replace human doctors and frustrate users seeking personalized medical attention**

### Top Requests (What Users Want)
- **Improved order management features including self-service cancellation and flexible delivery options**

<!-- /section:sentiment -->
<!-- section:swot -->