---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Express Scripts"
bundle_id: "com.medco.medcopharmacy"
parent_report: "https://marlvel.ai/api/llm/apps/medical/com-medco-medcopharmacy"
canonical_url: "https://marlvel.ai/apps/com-medco-medcopharmacy#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Express Scripts User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 120 of 236 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.75/5
- **Platform Split:** iOS 4.7/5 (411.5K ratings) | Android 4.7/5 (40.1K ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Home delivery service provides significant convenience for patients managing long-term medication refills**

### Top Complaints (Impact Areas)
- **Inaccurate prescription lists and duplicate entries create confusion during the ordering process**

### Top Requests (What Users Want)
- **Manual entry fields for sensitive data like birthdates to improve navigation efficiency**

<!-- /section:sentiment -->
<!-- section:swot -->