---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "CVS Health"
bundle_id: "com.cvs.cvspharmacy"
parent_report: "https://marlvel.ai/api/llm/apps/medical/cvs-health"
canonical_url: "https://marlvel.ai/apps/cvs-health#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — CVS Health User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 2M reviews) {#user-sentiment}
- **Overall Rating:** 4.58/5
- **Platform Split:** iOS 4.7/5 (1.6M ratings) | Android 4.1/5 (427K ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Pharmacy Staff & Service** | *Evidence:* "the ppl who work in the pharmacy are all outstanding"
- **Refill Convenience** | *Evidence:* "I really appreciate the online refill... one click then it's done."

### Top Complaints (Impact Areas)
- **Login & Authentication Friction** | *Evidence:* "can't login with password anymore. only a code that doesn't get sent"
- **Navigation & UI Clutter** | *Evidence:* "App difficult to navigate. Too many ads in app."

<!-- /section:sentiment -->
<!-- section:swot -->