--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "Doctoralia - Mexico" bundle_id: "mx.com.doctoralia" parent_report: "https://marlvel.ai/api/llm/apps/medical/doctoralia-mexico" canonical_url: "https://marlvel.ai/apps/doctoralia-mexico#user-sentiment" report_date: "2026-09-13" license: CC-BY-NC-4.0 citation: "Marlvel.ai - Doctoralia - Mexico User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 60 of 99 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.81/5 - **Platform Split:** iOS 4.9/5 (8.9K ratings) | Android 4.8/5 (71.3K ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.81/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Finding and scheduling appointments with specialists remains straightforward for users seeking quick medical access** - **Direct communication features allow patients to maintain contact with their specialists after the initial consultation** ### Top Complaints (Impact Areas) - **Users allege the review moderation system suppresses negative feedback to protect the reputation of listed doctors**