--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "Express Scripts" bundle_id: "com.medco.medcopharmacy" parent_report: "https://marlvel.ai/api/llm/apps/medical/express-scripts" canonical_url: "https://marlvel.ai/apps/express-scripts#user-sentiment" report_date: "2026-09-10" license: CC-BY-NC-4.0 citation: "Marlvel.ai - Express Scripts User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 62 of 99 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.74/5 - **Platform Split:** iOS 4.7/5 (427.8K ratings) | Android 4.7/5 (40.6K ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.74/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Email reminders for prescription refills help users manage medication schedules without needing to remember manually** - **Home delivery service provides a convenient and reliable way to receive medications directly to the mailbox** ### Top Complaints (Impact Areas) - **Persistent login failures and authentication loops prevent users from accessing their accounts after the latest update**