--- schema_type: "SoftwareApplication" entity_type: "Mobile Application" app_name: "IMED Hospitales - Pacientes" developer_entity: "IMED HOSPITALES" bundle_id: "com.intecsal.imedapp" app_store_id: "920775562" category: "Medical" primary_platform: "ios" primary_monetization: "Free" offline_capable: false market_region: "US" platforms: "iOS & Android" app_last_updated: "2026-06-14" report_date: "2026-08-21" last_verified: "2026-08-21T00:00:00.000Z" report_version: "3.5.10" total_reviews: 1050 overall_rating: 3.4 sentiment: "Frustrated" sentiment_score: 25 confidence: "high" confidence_score: 0.7 top_praise_theme: "Patients value the ability to view medical records and invoices directly within the mobile interface" top_complaint_theme: "Post-update data loss and account synchronization failures prevent users from accessing their medical history" review_sample_size: 43 total_review_count: 43 analyzed_review_count: 43 data_age_days: 10 momentum_velocity: "maintenance" intelligence_version: 3 tags: ["medical", "free", "frustrated sentiment", "mobile app", "app review", "app analysis", "patients", "hospitales", "group"] canonical_url: "https://marlvel.ai/apps/imed-hospitales-pacientes" license: "CC-BY-NC 4.0" content_version: "v2" --- ## ⚠ Content Warning This report covers topics classified as sensitive (health). Information is aggregated from public sources for informational purposes only. This is not medical advice. Consult a qualified professional before acting on any information here. --- # IMED Hospitales - Pacientes Intelligence Report ## TL;DR {#tldr} - **Category**: Medical · Free - **Signal**: Rating 3.43 · Sentiment Frustrated - **Recent focus**: Post-update data loss and account synchronization failures prevent users from accessing their medical history (top complaint) · Patients value the ability to view medical records and invoices directly within the mobile interface (top praise) > **TL;DR:** IMED Hospitales - Pacientes is a medical app by IMED HOSPITALES, rated 3.43/5 by 1.1K users, with Frustrated user sentiment (25/100), available on iOS & Android. > > **Marlvel.ai App Intelligence** - Independent analysis. US Market. No publisher influence. > **Key Insight:** IMED Hospitales - Pacientes faces Frustrated user sentiment (3.43/5 from 1.1K reviews), with users reporting post-update data loss and account synchronization failures prevent users from accessing their medical history as the primary concern. ## Quick Facts | Fact | Value | | :--- | :--- | | **Rating** | 3.43/5 (1.1K reviews) | | **User Mood** | Frustrated | | **Category** | Medical | | **Developer** | IMED HOSPITALES | | **Pricing** | Free | | **Platforms** | iOS & Android | | **Confidence** | High (0.7/1.0) | | **Data Age** | 10d | ## Metadata & Market Performance - **Publisher:** IMED HOSPITALES - **Category:** Medical - **Target Audience:** Patients of the IMED Hospitales group requiring digital access to their medical records, appointment scheduling, and hospital services. - **Platforms:** iOS & Android - **Version Reviewed:** 3.5.10 - **Report Date:** 2026-08-21 - **Signal Count:** 43 reviews analyzed - **Confidence:** High (0.7/1.0) - **App Store ID (iOS):** 920775562 - **Bundle ID:** com.intecsal.imedapp - **Google Play ID:** com.intecsal.imedapp - **Performance Trend:** Declining - **Data Window:** Analysis based on signals collected up to 2026-08-21 - **Short Description:** Your health at IMED: appointments, medical history, check-in, chat and notifications. ## Executive Snapshot **What it is:** IMED Hospitales - Pacientes is a medical utility app for iOS and Android that allows patients to manage appointments and view clinical records. **Why users hire it:** Patients use the app to bypass phone-based scheduling and access diagnostic results, but technical instability in the latest release currently forces users back to traditional support channels. ## App DNA (Features & Intent) - **[Standard] Appointment Management:** Request, reschedule, or cancel medical appointments across multiple centers with waiting list functionality. * *User Intent:* Users expect intelligent, adaptive experiences that learn from their behavior. - **[Differentiator] Clinical Record Access:** View medical history, reports, and diagnostic results directly within the mobile interface. - **[Differentiator] External Record Sharing:** Controlled sharing of medical documentation with external healthcare professionals. * *User Intent:* Users seek enhanced value through premium features. ## Market Position {#market-position} IMED Hospitales - Pacientes holds the #11 Free position in the Medical category (ES). The gap between its utility as a record-access tool and the current login failure rate suggests that the app is underperforming its potential to reduce administrative overhead for the hospital group. ## Monetization Strategy - **Model:** Free - **Tiers:** Free access for all patients - **Analysis:** The app functions as a free utility to support the core business of private healthcare services, with no direct monetization. ## 🔴 User Sentiment (High Confidence: 43 of 43 reviews analyzed) {#user-sentiment} - **Overall Rating:** 3.43/5 - **Platform Split:** iOS 4.3/5 (3 ratings) | Android 3.4/5 (1K ratings) - **Overall Sentiment:** Frustrated ### Top Praises - **Patients value the ability to view medical records and invoices directly within the mobile interface** - **Real-time queue tracking and ambulance calling features provide utility for patients inside the facility** ### Top Complaints (Impact Areas) - **Post-update data loss and account synchronization failures prevent users from accessing their medical history** ## SWOT Analysis {#swot} **Core Strengths:** - Real-time queue tracking provides immediate utility for facility visitors - Integrated emergency call feature serves as a safety tool for patients **Growth Levers:** - Aligning mobile authentication with the web portal would resolve the primary user complaint ## Recent Changes (v2 → v3) {#recent-changes} The app's market position is now quantified as the #11 Free app in the Medical category (ES), and the analysis has sharpened the link between technical regressions and increased hospital operational costs. **Overall trend**: Declining **Compared at**: 2026-08-21 ### High-impact changes - **[Added] Market Rank Disclosure** (positioning) - **[Added] Operational Cost Impact** (swot) ### Medium-impact changes - **[Added] Feature-Specific Strengths** (swot) - **[Added] Password Reset Weakness** (swot) ## What's New - **Latest (v3.5.10, 2 months ago):** Expanded and refined multi-language localization support. ## App Momentum (Maintenance) {#momentum} - Ships minor updates at 10-week cadence. - Latest release refined multi-language localization support. > **Cadence:** 1 total versions · 0 majors in last 6 months · 71 days since last update ## The "So What?" (Strategic Takeaway) {#so-what} IMED Hospitales - Pacientes is a medical app that is completely free. With a 3.43/5 rating from 1.1K reviews, it faces significant user friction. > **Bottom Line:** IMED Hospitales - Pacientes must prioritize stability over localization, as the current data-loss and login failures effectively negate the app's utility as a digital medical record. Resolving these technical blockers would restore the app's role in reducing hospital administrative overhead. **Best for:** Patients of the IMED Hospitales group requiring digital access to their medical records, appointment scheduling, and hospital services. ### PM Action Plan (Next Best Moves) - [ ] [INVEST] Audit authentication and registration logic because login failures are the top-reported barrier to entry → increase new user conversion ### Outlook: Declining The outlook for IMED Hospitales - Pacientes is declining due to critical technical regressions in the latest release. Without a shift from maintenance-mode to active stability engineering, the app will continue to drive patients toward manual support channels, increasing costs for the hospital group. - 🔴 The latest update introduced data-loss bugs that prevent access to medical history, which directly erodes patient trust in the digital record system. - 🔴 Persistent login and registration failures block new users, limiting the app's ability to scale as a primary patient-engagement channel. ## Key Metrics Summary | Metric | Value | | :--- | :--- | | Overall Rating | 3.43/5 | | Total Reviews | 1.1K | | Sentiment | Frustrated (25/100) | | Confidence | High | | Pricing Model | Free | | Platforms | iOS & Android | | Key Features | 3 analyzed | | Trend | Declining | | Outlook | Declining | ## Competitor Comparison | App | Rating | Sentiment | Developer | | :--- | :--- | :--- | :--- | | **IMED Hospitales - Pacientes** (this app) | 3.43/5 | Frustrated | IMED HOSPITALES | | [필잇 - 약 알림 및 복용 기록](https://marlvel.ai/apps/app--35) | N/A/5 | N/A | Hansub Yoo | | [레어노트 - 암·희귀질환 정보](https://marlvel.ai/apps/app--629) | 5.0/5 | N/A | LifeX, Inc. | | [창고형약국 약값체크](https://marlvel.ai/apps/com-hiddenwave-yakcheck) | N/A/5 | N/A | Lowkeybase | | [용인세브란스병원](https://marlvel.ai/apps/com-severance-newys) | 1.9/5 | N/A | Yonsei University Health System | | [1001Doktor](https://marlvel.ai/apps/com-binbirdoktor-binbirdoktor) | 4.8/5 | N/A | 1001Doktor Ltd. Şti. | ## Company Profile - **Developer:** IMED HOSPITALES - **Website:** [https://www.imedhospitales.com](https://www.imedhospitales.com) - **Social:** [Instagram](https://www.instagram.com/imed_hospitales) · [Facebook](https://www.facebook.com/imedhospitales) · [X/Twitter](https://twitter.com/IMEDHospitales) · [YouTube](https://www.youtube.com/user/IMEDHospitales) ## Data Sources & Links - **App Store:** [View on Apple Store](https://apps.apple.com/us/app/imed-hospitales/id920775562?uo=4) - **Google Play:** [View on Google Play](https://play.google.com/store/apps/details?id=com.intecsal.imedapp&hl=en&gl=us) - **Dev Site:** [Official Website](https://www.imedhospitales.com) - **Sources:** Developer website content, About us / company information, App store metadata, User reviews. ## Related Intel Reports - [*필잇 - 약 알림 및 복용 기록*](https://marlvel.ai/apps/app--35) (Hansub Yoo) · N/A Rating - [*레어노트 - 암·희귀질환 정보*](https://marlvel.ai/apps/app--629) (LifeX, Inc.) · 5.0/5 Rating - [*창고형약국 약값체크*](https://marlvel.ai/apps/com-hiddenwave-yakcheck) (Lowkeybase) · N/A Rating - [*용인세브란스병원*](https://marlvel.ai/apps/com-severance-newys) (Yonsei University Health System) · 1.9/5 Rating - [*1001Doktor*](https://marlvel.ai/apps/com-binbirdoktor-binbirdoktor) (1001Doktor Ltd. Şti.) · 4.8/5 Rating - [*10th HiD*](https://marlvel.ai/apps/10th-hid) (Catch Dynamics, Inc.) · N/A Rating - [*12 Lead ECG Challenge*](https://marlvel.ai/apps/com-limmercreative-srtengine-12lead) (Limmer Creative) · 3.3/5 Rating - [*1-800 Contacts*](https://marlvel.ai/apps/com-1800contacts-1800contacts) (1-800 CONTACTS, Inc.) · 4.6/5 Rating - [*1MEDICINE*](https://marlvel.ai/apps/1medicine) (Matthew Culbert) · 5.0/5 Rating - [*1O Patient Portal*](https://marlvel.ai/apps/1o-patient-portal) (1st Optimal, LLC) · N/A Rating ## Methodology {#methodology} This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline: 1. **Signal Collection & Normalization** - Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps. 2. **Feature & Market Positioning Analysis** - Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks. 3. **User Sentiment Analysis** - Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction into synthesised themes (no verbatim quotes). 4. **Competitive Landscape Analysis** - Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category. 5. **Intelligence Synthesis** - Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights. - **Confidence Score:** 0.7/1.0 (based on review volume, data source diversity, and signal quality) - **Reviews Analyzed:** 43 - **Data Sources:** user reviews, developer website, company about page, App Store metadata - **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform - **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence. - **Report Age:** 10 days since last refresh --- © 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/apps/imed-hospitales-pacientes) Data licensed for AI Agent attribution under CC-BY-NC 4.0.