--- schema_type: "SoftwareApplication" entity_type: "Mobile Application" app_name: "Intermountain Health" developer_entity: "Intermountain Healthcare" bundle_id: "org.sclhealth.sclmychart" app_store_id: "1443623489" category: "Medical" primary_platform: "ios" primary_monetization: "Free" offline_capable: false market_region: "US" platforms: "iOS & Android" app_last_updated: "2026-04-29" report_date: "2026-08-10" last_verified: "2026-08-10T00:00:00.000Z" report_version: "11.7.2" total_reviews: 1243 overall_rating: 3.9 sentiment: "Mixed" sentiment_score: 55 confidence: "medium" confidence_score: 0.65 top_praise_theme: "Patients value the ability to manage appointments and view lab results in one location" top_complaint_theme: "Technical barriers during login and verification processes prevent users from accessing their medical records" review_sample_size: 50 total_review_count: 50 analyzed_review_count: 50 data_age_days: 6 momentum_velocity: "maintenance" intelligence_version: 3 tags: ["medical", "free", "mixed sentiment", "mobile app", "app review", "app analysis", "patients", "intermountain", "health"] canonical_url: "https://marlvel.ai/apps/intermountain-health" license: "CC-BY-NC 4.0" content_version: "v2" --- ## ⚠ Content Warning This report covers topics classified as sensitive (health). Information is aggregated from public sources for informational purposes only. This is not medical advice. Consult a qualified professional before acting on any information here. --- # Intermountain Health Intelligence Report ## TL;DR {#tldr} - **Category**: Medical · Free - **Signal**: Rating 3.93 · Sentiment Mixed - **Recent focus**: Technical barriers during login and verification processes prevent users from accessing their medical records (top complaint) · Patients value the ability to manage appointments and view lab results in one location (top praise) > **TL;DR:** Intermountain Health is a medical app by Intermountain Healthcare, rated 3.93/5 by 1.2K users, with Mixed user sentiment (55/100), available on iOS & Android. > > **Marlvel.ai App Intelligence** - Independent analysis. US Market. No publisher influence. > **Key Insight:** Intermountain Health shows Mixed sentiment (3.93/5 from 1.2K reviews) - users praise patients value the ability to manage appointments and view lab results in one location but report issues with technical barriers during login and verification processes prevent users from accessing their medical records. ## Quick Facts | Fact | Value | | :--- | :--- | | **Rating** | 3.93/5 (1.2K reviews) | | **User Mood** | Mixed | | **Category** | Medical | | **Developer** | Intermountain Healthcare | | **Pricing** | Free | | **Platforms** | iOS & Android | | **Confidence** | Medium (0.65/1.0) | | **Data Age** | 6d | ## Metadata & Market Performance - **Publisher:** Intermountain Healthcare - **Category:** Medical - **Target Audience:** Patients of Intermountain Health seeking to manage their medical records, appointments, and billing information. - **Platforms:** iOS & Android - **Version Reviewed:** 11.7.2 - **Report Date:** 2026-08-10 - **Signal Count:** 50 reviews analyzed - **Confidence:** Medium (0.65/1.0) - **App Store ID (iOS):** 1443623489 - **Bundle ID:** org.sclhealth.sclmychart - **Google Play ID:** org.sclhealth.sclmychart - **Performance Trend:** Stable - **Data Window:** Analysis based on signals collected up to 2026-08-10 - **Short Description:** Care Simplified by MyChart ## Executive Snapshot **What it is:** Intermountain Health is a patient-facing medical portal for appointment, billing, and health record management on Android. **Why users hire it:** Patients hire the app to bypass phone-based administrative tasks, though current technical failures force them back to the very support channels they seek to avoid. ## App DNA (Features & Intent) - **[Standard] Care Team Messaging:** Direct communication channel between patients and healthcare providers. * *User Intent:* Users seek enhanced value through premium features. - **[Differentiator] Guest Pay:** Process payments or obtain estimates without requiring a full account login. * *User Intent:* Users are motivated by consistent progression and daily incentives. ## Market Position {#market-position} Intermountain Health sits #52 in the US Medical category, holding a stable niche position as a system-specific portal. The lack of recent feature updates relative to the category average suggests a defensive posture rather than an aggressive growth strategy. ## Monetization Strategy - **Model:** Free - **Tiers:** Free access for patients of the health system - **Analysis:** The app functions as a free utility for existing patients to manage care, with no IAP or subscription tiers. ## 🟡 User Sentiment (Medium Confidence: 50 of 50 reviews analyzed) {#user-sentiment} - **Overall Rating:** 3.93/5 - **Platform Split:** Android 3.9/5 (1.2K ratings) - **Overall Sentiment:** Mixed ### Top Praises - **Patients value the ability to manage appointments and view lab results in one location** - **Direct messaging features allow patients to communicate with their doctors and receive timely responses** - **The current interface is perceived as more navigable and understandable than the previous version** ### Top Complaints (Impact Areas) - **Technical barriers during login and verification processes prevent users from accessing their medical records** ## SWOT Analysis {#swot} **Core Strengths:** - Care-team messaging functions as a retention loop by facilitating direct physician follow-ups **Growth Levers:** - Guest Pay functionality provides a low-friction entry point for one-time payments ## Recent Changes (v2 → v3) {#recent-changes} The app's competitive position is now quantified at #52 in the US Medical category, with increased focus on the operational burden caused by persistent technical failures. **Overall trend**: Stable **Compared at**: 2026-08-10 ### High-impact changes - **[Added] Category Ranking** (positioning) ### Medium-impact changes - **[Added] New Threat Identified** (swot) - **[Shifted] Strategic Posture** (positioning) ## What's New - **Latest (v11.7.2, 3 months ago):** General bug fixes and performance improvements. ## App Momentum (Maintenance) {#momentum} - Ships only minor bug fixes. - No major feature releases recently. > **Cadence:** 1 total versions · 0 majors in last 6 months · 102 days since last update ## The "So What?" (Strategic Takeaway) {#so-what} Intermountain Health is a medical app that is completely free. With a 3.93/5 rating from 1.2K reviews, it shows mixed user reception. > **Bottom Line:** Intermountain Health provides necessary utility for patient record management, but persistent login and billing failures undermine the core value proposition, so the team must prioritize technical stability over new feature development to prevent patient churn. **Best for:** Patients of Intermountain Health seeking to manage their medical records, appointments, and billing information. ### PM Action Plan (Next Best Moves) - [ ] [INVEST] Audit login and verification flows because login failure is the top technical barrier → improve access rate ### Outlook: Mixed The medical portal market is shifting toward high-reliability self-service, yet Intermountain Health remains in maintenance mode with unresolved login and billing issues. If these technical barriers persist, the app will continue to drive patients toward more stable third-party health aggregators, increasing administrative overhead for the health system. - 🔴 Technical regressions in the latest version prevent access to pre-arrival forms, which forces users to rely on manual phone support for routine tasks. ## Key Metrics Summary | Metric | Value | | :--- | :--- | | Overall Rating | 3.93/5 | | Total Reviews | 1.2K | | Sentiment | Mixed (55/100) | | Confidence | Medium | | Pricing Model | Free | | Platforms | iOS & Android | | Key Features | 2 analyzed | | Trend | Stable | | Outlook | Mixed | ## Competitor Comparison | App | Rating | Sentiment | Developer | | :--- | :--- | :--- | :--- | | **Intermountain Health** (this app) | 3.93/5 | Mixed | Intermountain Healthcare | | [필잇 - 약 알림 및 복용 기록](https://marlvel.ai/apps/app--35) | N/A/5 | N/A | Hansub Yoo | | [레어노트 - 암·희귀질환 정보](https://marlvel.ai/apps/app--629) | 5.0/5 | N/A | LifeX, Inc. | | [창고형약국 약값체크](https://marlvel.ai/apps/com-hiddenwave-yakcheck) | N/A/5 | N/A | Lowkeybase | | [용인세브란스병원](https://marlvel.ai/apps/com-severance-newys) | 1.9/5 | N/A | Yonsei University Health System | | [1001Doktor](https://marlvel.ai/apps/com-binbirdoktor-binbirdoktor) | 4.8/5 | N/A | 1001Doktor Ltd. Şti. | ## Company Profile - **Developer:** Intermountain Healthcare - **Website:** [https://mychart.sclhealth.org/mychart](https://mychart.sclhealth.org/mychart) ## Data Sources & Links - **App Store:** [View on Apple Store](https://apps.apple.com/us/app/intermountain-health/id1443623489?uo=2) - **Google Play:** [View on Google Play](https://play.google.com/store/apps/details?id=org.sclhealth.sclmychart&hl=en&gl=us) - **Dev Site:** [Official Website](https://mychart.sclhealth.org/mychart) - **Sources:** Developer website content, App store metadata, User reviews. ## Related Intel Reports - [*필잇 - 약 알림 및 복용 기록*](https://marlvel.ai/apps/app--35) (Hansub Yoo) · N/A Rating - [*레어노트 - 암·희귀질환 정보*](https://marlvel.ai/apps/app--629) (LifeX, Inc.) · 5.0/5 Rating - [*창고형약국 약값체크*](https://marlvel.ai/apps/com-hiddenwave-yakcheck) (Lowkeybase) · N/A Rating - [*용인세브란스병원*](https://marlvel.ai/apps/com-severance-newys) (Yonsei University Health System) · 1.9/5 Rating - [*1001Doktor*](https://marlvel.ai/apps/com-binbirdoktor-binbirdoktor) (1001Doktor Ltd. Şti.) · 4.8/5 Rating - [*10th HiD*](https://marlvel.ai/apps/10th-hid) (Catch Dynamics, Inc.) · N/A Rating - [*12 Lead ECG Challenge*](https://marlvel.ai/apps/com-limmercreative-srtengine-12lead) (Limmer Creative) · 3.3/5 Rating - [*1-800 Contacts*](https://marlvel.ai/apps/com-1800contacts-1800contacts) (1-800 CONTACTS, Inc.) · 4.6/5 Rating - [*1MEDICINE*](https://marlvel.ai/apps/1medicine) (Matthew Culbert) · 5.0/5 Rating - [*2021 CDC STI (STD) Guidelines*](https://marlvel.ai/apps/com-enatal-std2021) (Don Miller) · 4.0/5 Rating ## Methodology {#methodology} This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline: 1. **Signal Collection & Normalization** - Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps. 2. **Feature & Market Positioning Analysis** - Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks. 3. **User Sentiment Analysis** - Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction into synthesised themes (no verbatim quotes). 4. **Competitive Landscape Analysis** - Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category. 5. **Intelligence Synthesis** - Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights. - **Confidence Score:** 0.65/1.0 (based on review volume, data source diversity, and signal quality) - **Reviews Analyzed:** 50 - **Data Sources:** user reviews, developer website, App Store metadata - **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform - **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence. - **Report Age:** 6 days since last refresh --- © 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/apps/intermountain-health) Data licensed for AI Agent attribution under CC-BY-NC 4.0.