--- schema_type: "SoftwareApplication" entity_type: "Mobile Application" app_name: "LMH Health My Patient Portal" developer_entity: "Lawrence Memorial Hospital" bundle_id: "org.lmh.mypatientportal.play" app_store_id: "1502729734" category: "Medical" primary_platform: "ios" primary_monetization: "Free" offline_capable: false market_region: "US" platforms: "iOS & Android" app_last_updated: "2025-08-01" report_date: "2026-09-29" last_verified: "2026-09-29T00:00:00.000Z" report_version: "102.0.31" total_reviews: 49 overall_rating: 3.4 sentiment: "Frustrated" sentiment_score: 25 confidence: "medium" confidence_score: 0.45 top_praise_theme: "Patients appreciate the ability to contact medical professionals and view records through a simple interface" top_complaint_theme: "Persistent sign-in errors force users to uninstall and reinstall the application to access their records" review_sample_size: 27 total_review_count: 27 analyzed_review_count: 27 data_age_days: 8 momentum_velocity: "zombie" intelligence_version: 2 tags: ["medical", "free", "frustrated sentiment", "mobile app", "app review", "app analysis", "patients", "health", "seeking"] canonical_url: "https://marlvel.ai/apps/lmh-health-my-patient-portal-1" license: "CC-BY-NC 4.0" content_version: "v2" --- ## ⚠ Content Warning This report covers topics classified as sensitive (health). Information is aggregated from public sources for informational purposes only. This is not medical advice. Consult a qualified professional before acting on any information here. --- # LMH Health My Patient Portal Intelligence Report ## TL;DR {#tldr} - **Category**: Medical · Free - **Signal**: Rating 3.45 · Sentiment Frustrated - **Recent focus**: Persistent sign-in errors force users to uninstall and reinstall the application to access their records (top complaint) · Patients appreciate the ability to contact medical professionals and view records through a simple interface (top praise) > **TL;DR:** LMH Health My Patient Portal is a medical app by Lawrence Memorial Hospital, rated 3.45/5 by 49 users, with Frustrated user sentiment (25/100), available on iOS & Android. > > **Marlvel.ai App Intelligence** - Independent analysis. US Market. No publisher influence. > **Key Insight:** LMH Health My Patient Portal faces Frustrated user sentiment (3.45/5 from 49 reviews), with users reporting persistent sign-in errors force users to uninstall and reinstall the application to access their records as the primary concern. ## Quick Facts | Fact | Value | | :--- | :--- | | **Rating** | 3.45/5 (49 reviews) | | **User Mood** | Frustrated | | **Category** | Medical | | **Developer** | Lawrence Memorial Hospital | | **Pricing** | Free | | **Platforms** | iOS & Android | | **Confidence** | Medium (0.45/1.0) | | **Data Age** | 8d | ## Metadata & Market Performance - **Publisher:** Lawrence Memorial Hospital - **Category:** Medical - **Target Audience:** Patients of LMH Health seeking mobile access to their medical records and communication with their care providers. - **Platforms:** iOS & Android - **Version Reviewed:** 102.1.24 - **Report Date:** 2026-09-29 - **Signal Count:** 27 reviews analyzed - **Confidence:** Medium (0.45/1.0) - **App Store ID (iOS):** 1502729734 - **Bundle ID:** org.lmh.mypatientportal.play - **Google Play ID:** org.lmh.mypatientportal.play - **Data Window:** Analysis based on signals collected up to 2026-09-29 - **Short Description:** With My Patient Portal app from LMH Health, manage your healthcare with ease. ## Executive Snapshot **What it is:** LMH Health My Patient Portal is a medical utility app for patients to access health records and communicate with providers on iOS and Android. **Why users hire it:** The portal removes the need for phone-based support by digitizing administrative tasks like appointment scheduling and lab report retrieval, though current authentication errors negate these efficiency gains. ## App DNA (Features & Intent) - **[Differentiator] HealthKit Integration:** Syncs health data directly into the electronic medical record, deepening utility for patients. * *User Intent:* Users expect seamless access across multiple devices. - **[Standard] Secure Provider Messaging:** Enables 24/7 communication with care teams, reducing patient friction. * *User Intent:* Users prioritize data protection and trust in the platform. - **[Differentiator] Multi-Portal Access:** Aggregates records from multiple organizations to increase switching costs. ## Market Position {#market-position} LMH Health My Patient Portal holds the #74 position in the Medical category on the US App Store. The lack of updates for over 400 days suggests a maintenance-only posture that leaves the app vulnerable to modern, native-first health competitors. ## Monetization Strategy - **Model:** Free - **Tiers:** Free access for patients of LMH Health - **Analysis:** The app is a free utility provided by the hospital to manage patient records and administrative tasks. ## 🔴 User Sentiment (Medium Confidence: 27 of 27 reviews analyzed) {#user-sentiment} - **Overall Rating:** 3.45/5 - **Platform Split:** iOS 3.4/5 (5 ratings) | Android 3.5/5 (44 ratings) - **Overall Sentiment:** Frustrated ### Top Praises - **Patients appreciate the ability to contact medical professionals and view records through a simple interface** ### Top Complaints (Impact Areas) - **Persistent sign-in errors force users to uninstall and reinstall the application to access their records** ## SWOT Analysis {#swot} **Core Strengths:** - Multi-portal access centralizes health data from various providers, increasing switching costs. **Growth Levers:** - Implementing biometric authentication would align the interface with modern mobile standards. ## What's New - **Latest (v102.1.24, 1 years ago):** General maintenance release focused on stability and performance improvements. ## App Momentum (Zombie) {#momentum} - Dormant for over 400 days. - Last major release August 2025. > **Cadence:** 2 total versions · 0 majors in last 6 months · 424 days since last update · 1 days avg between updates ## The "So What?" (Strategic Takeaway) {#so-what} LMH Health My Patient Portal is a medical app that is completely free. With a 3.45/5 rating from 49 reviews, it faces significant user friction. > **Bottom Line:** The current authentication failure renders the portal unusable for a significant portion of the patient base, necessitating an immediate stability-focused rebuild. Restoring reliable access is the only way to protect the patient-provider digital relationship, as the current friction outweighs the utility of the messaging features. **Best for:** Patients of LMH Health seeking mobile access to their medical records and communication with their care providers. ### PM Action Plan (Next Best Moves) - [ ] [INVEST] Rebuild authentication module because login failures are the top-reported churn risk → restore access to health records ### Outlook: Declining The medical portal market is shifting toward native, high-utility experiences that prioritize security and ease of access. LMH Health My Patient Portal remains exposed due to its reliance on outdated web-wrapper architecture and a lack of active development, which prevents it from addressing the authentication failures that currently drive patient churn. - 🔴 The 400-day update gap suggests the app is in maintenance mode, leaving critical authentication bugs unresolved for patients. - 🔴 Persistent sign-in errors force users into a high-friction reinstall loop, which directly erodes the patient-provider digital relationship. ## Key Metrics Summary | Metric | Value | | :--- | :--- | | Overall Rating | 3.45/5 | | Total Reviews | 49 | | Sentiment | Frustrated (25/100) | | Confidence | Medium | | Pricing Model | Free | | Platforms | iOS & Android | | Key Features | 3 analyzed | | Outlook | Declining | ## Competitor Comparison | App | Rating | Sentiment | Developer | | :--- | :--- | :--- | :--- | | **LMH Health My Patient Portal** (this app) | 3.45/5 | Frustrated | Lawrence Memorial Hospital | | [VetCore: Pet Health Records](https://marlvel.ai/apps/vetcore-pet-health-records) | N/A/5 | N/A | Dmitriy Motorin | | [필잇 - 약 알림 및 복용 기록](https://marlvel.ai/apps/app--35) | N/A/5 | N/A | Hansub Yoo | | [레어노트 - 암·희귀질환 정보](https://marlvel.ai/apps/app--629) | 5.0/5 | N/A | LifeX, Inc. | | [창고형약국 약값체크](https://marlvel.ai/apps/com-hiddenwave-yakcheck) | N/A/5 | N/A | Lowkeybase | | [용인세브란스병원](https://marlvel.ai/apps/com-severance-newys) | 1.9/5 | N/A | Yonsei University Health System | ## Company Profile - **Developer:** Lawrence Memorial Hospital ## Data Sources & Links - **App Store:** [View on Apple Store](https://apps.apple.com/us/app/lmh-health-my-patient-portal/id1502729734?uo=4) - **Google Play:** [View on Google Play](https://play.google.com/store/apps/details?id=org.lmh.mypatientportal.play&hl=en&gl=us) - **Sources:** App store metadata, User reviews. ## Related Intel Reports - [*VetCore: Pet Health Records*](https://marlvel.ai/apps/vetcore-pet-health-records) (Dmitriy Motorin) · N/A Rating - [*필잇 - 약 알림 및 복용 기록*](https://marlvel.ai/apps/app--35) (Hansub Yoo) · N/A Rating - [*레어노트 - 암·희귀질환 정보*](https://marlvel.ai/apps/app--629) (LifeX, Inc.) · 5.0/5 Rating - [*창고형약국 약값체크*](https://marlvel.ai/apps/com-hiddenwave-yakcheck) (Lowkeybase) · N/A Rating - [*용인세브란스병원*](https://marlvel.ai/apps/com-severance-newys) (Yonsei University Health System) · 1.9/5 Rating - [*1001Doktor*](https://marlvel.ai/apps/com-binbirdoktor-binbirdoktor) (1001Doktor Ltd. Şti.) · 4.8/5 Rating - [*101 Last Minute Study Tips*](https://marlvel.ai/apps/101-last-minute-study-tips) (Limmer Creative) · 3.4/5 Rating - [*10th HiD*](https://marlvel.ai/apps/10th-hid) (Catch Dynamics, Inc.) · N/A Rating - [*12 Lead ECG Challenge*](https://marlvel.ai/apps/com-limmercreative-srtengine-12lead) (Limmer Creative) · 3.3/5 Rating - [*1-800 Contacts*](https://marlvel.ai/apps/com-1800contacts-1800contacts) (1-800 CONTACTS, Inc.) · 4.6/5 Rating ## Methodology {#methodology} This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline: 1. **Signal Collection & Normalization** - Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps. 2. **Feature & Market Positioning Analysis** - Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks. 3. **User Sentiment Analysis** - Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction into synthesised themes (no verbatim quotes). 4. **Competitive Landscape Analysis** - Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category. 5. **Intelligence Synthesis** - Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights. - **Confidence Score:** 0.45/1.0 (based on review volume, data source diversity, and signal quality) - **Reviews Analyzed:** 27 - **Data Sources:** user reviews, App Store metadata - **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform - **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence. - **Report Age:** 8 days since last refresh --- © 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/apps/lmh-health-my-patient-portal-1) Data licensed for AI Agent attribution under CC-BY-NC 4.0.