--- schema_type: "SoftwareApplication" entity_type: "Mobile Application" app_name: "Maiia - Téléconsultation & RDV" developer_entity: "Cegedim Santé" bundle_id: "com.cegedim.maiia.patient" app_store_id: "1489590732" category: "Medical" primary_platform: "ios" primary_monetization: "Free" offline_capable: false market_region: "US" platforms: "iOS & Android" app_last_updated: "2026-07-30" report_date: "2026-08-05" last_verified: "2026-08-05T00:00:00.000Z" report_version: "2.49.0" total_reviews: 20664 overall_rating: 3.9 sentiment: "Excited" sentiment_score: 65 confidence: "high" confidence_score: 0.8 top_praise_theme: "Patients in rural areas value the ability to book medical consultations without traveling long distances" top_complaint_theme: "Persistent authentication issues force users to log in repeatedly, creating significant friction during daily use" review_sample_size: 52 total_review_count: 52 analyzed_review_count: 52 data_age_days: 11 momentum_velocity: "maintenance" intelligence_version: 3 tags: ["medical", "free", "excited sentiment", "mobile app", "app review", "app analysis", "patients", "france", "seeking"] canonical_url: "https://marlvel.ai/apps/maiia-teleconsultation-rdv" license: "CC-BY-NC 4.0" content_version: "v2" --- ## ⚠ Content Warning This report covers topics classified as sensitive (health). Information is aggregated from public sources for informational purposes only. This is not medical advice. Consult a qualified professional before acting on any information here. --- # Maiia - Téléconsultation & RDV Intelligence Report ## TL;DR {#tldr} - **Category**: Medical · Free - **Signal**: Rating 3.94 · Sentiment Excited - **Recent focus**: Persistent authentication issues force users to log in repeatedly, creating significant friction during daily use (top complaint) · Patients in rural areas value the ability to book medical consultations without traveling long distances (top praise) > **TL;DR:** Maiia - Téléconsultation & RDV is a medical app by Cegedim Santé, rated 3.94/5 by 20.7K users, with Excited user sentiment (65/100), available on iOS & Android. > > **Marlvel.ai App Intelligence** - Independent analysis. US Market. No publisher influence. > **Key Insight:** Maiia - Téléconsultation & RDV maintains Excited user sentiment (3.94/5 from 20.7K reviews), with users consistently praising patients in rural areas value the ability to book medical consultations without traveling long distances. ## Quick Facts | Fact | Value | | :--- | :--- | | **Rating** | 3.94/5 (20.7K reviews) | | **User Mood** | Excited | | **Category** | Medical | | **Developer** | Cegedim Santé | | **Pricing** | Free | | **Platforms** | iOS & Android | | **Confidence** | High (0.8/1.0) | | **Data Age** | 11d | ## Metadata & Market Performance - **Publisher:** Cegedim Santé - **Category:** Medical - **Target Audience:** Patients in France seeking to book medical appointments, manage health documents, and conduct remote consultations within the national healthcare system. - **Platforms:** iOS & Android - **Version Reviewed:** 2.49.0 - **Report Date:** 2026-08-05 - **Signal Count:** 52 reviews analyzed - **Confidence:** High (0.8/1.0) - **App Store ID (iOS):** 1489590732 - **Bundle ID:** com.cegedim.maiia.patient - **Google Play ID:** com.cegedim.maiia.patient - **Performance Trend:** Mixed - **Data Window:** Analysis based on signals collected up to 2026-08-05 - **Short Description:** Maiia supports you in your care journey: appointment & teleconsultation ## Executive Snapshot **What it is:** Maiia is a medical appointment and teleconsultation platform for patients in France, available on iOS and Android. **Why users hire it:** Patients use the platform to bypass travel barriers for specialist care, but technical session failures during consultations create a high-friction experience that threatens retention. ## App DNA (Features & Intent) - **[Standard] Online Appointment Booking:** Search and schedule appointments with 100,000 referenced practitioners across multiple specialties. * *User Intent:* Users want to quickly find relevant content or features. - **[Differentiator] Teleconsultation:** Video consultation with 10,000 health professionals, including prescription delivery within the app. * *User Intent:* Users seek enhanced value through premium features. - **[Standard] Digital Health Document Storage:** Secure repository for prescriptions, exam results, and medical certificates. * *User Intent:* Users prioritize data protection and trust in the platform. ## Market Position {#market-position} Maiia operates as a specialized medical utility within the French healthcare market, leveraging Cegedim's 50-year software history to maintain a network of 100,000 practitioners. The platform's reliance on B2B software subscriptions for revenue allows for a free patient experience, though the 3.9-star rating on Android reflects ongoing stability challenges. ## Monetization Strategy - **Model:** Free - **Tiers:** Free for patients - **Analysis:** The platform operates as a free patient-facing interface for a B2B software ecosystem, monetizing through practitioner subscriptions rather than direct patient charges. ## 🟢 User Sentiment (High Confidence: 52 of 52 reviews analyzed) {#user-sentiment} - **Overall Rating:** 3.94/5 - **Platform Split:** iOS 4.7/5 (42 ratings) | Android 3.9/5 (20.6K ratings) - **Overall Sentiment:** Excited ### Top Praises - **Patients in rural areas value the ability to book medical consultations without traveling long distances** - **The interface provides a straightforward and efficient experience for scheduling appointments with medical professionals** ### Top Complaints (Impact Areas) - **Persistent authentication issues force users to log in repeatedly, creating significant friction during daily use** ## SWOT Analysis {#swot} **Core Strengths:** - 100,000-practitioner network provides high supply-side density - Cegedim group ownership ensures deep integration with professional medical software **Growth Levers:** - Implement a "frequently consulted" history feature to reduce booking friction - Add English language support to expand the addressable user base ## Recent Changes (v2 → v3) {#recent-changes} The platform's competitive positioning shifted from a focus on regulatory compliance to a critique of its B2B-subsidized business model, which analysts now identify as a primary driver of technical neglect. **Overall trend**: Mixed **Compared at**: 2026-08-05 ### High-impact changes - **[Shifted] B2B Model Critique** (positioning) ### Medium-impact changes - **[Shifted] SWOT Consolidation** (swot) - **[Shifted] PM Action Reasoning** (positioning) ## What's New - **Latest (v2.49.0, 6 days ago):** General performance improvements. ## App Momentum (Maintenance) {#momentum} - Ships maintenance updates weekly. - No new feature expansion. > **Cadence:** 1 total versions · 0 majors in last 6 months · 7 days since last update ## The "So What?" (Strategic Takeaway) {#so-what} Maiia - Téléconsultation & RDV is a market-leading medical app that is completely free. With a 3.94/5 rating from 20.7K reviews, it delivers strong user satisfaction. > **Bottom Line:** Prioritizing teleconsultation stability is the only way to defend the user base against churn, as recurring connection failures during active care sessions directly invalidate the core value proposition. **Best for:** Patients in France seeking to book medical appointments, manage health documents, and conduct remote consultations within the national healthcare system. ### PM Action Plan (Next Best Moves) - [ ] [INVEST] Rebuild authentication flow because persistent login failures are a top-cited friction point -> increase daily active usage ### Outlook: Mixed The platform remains in a maintenance-only cadence, focusing on stability without expanding the feature set to meet modern patient expectations. Unless the technical reliability of the teleconsultation flow improves, the platform will continue to lose ground to competitors that offer more stable remote care experiences. - 🔴 Technical instability during teleconsultations causes connection failures, which directly erodes the trust required for remote medical care. - 🔴 Persistent authentication issues force users to log in repeatedly, creating significant friction that prevents daily habit formation. ## Key Metrics Summary | Metric | Value | | :--- | :--- | | Overall Rating | 3.94/5 | | Total Reviews | 20.7K | | Sentiment | Excited (65/100) | | Confidence | High | | Pricing Model | Free | | Platforms | iOS & Android | | Key Features | 3 analyzed | | Trend | Mixed | | Outlook | Mixed | ## Competitor Comparison | App | Rating | Sentiment | Developer | | :--- | :--- | :--- | :--- | | **Maiia - Téléconsultation & RDV** (this app) | 3.94/5 | Excited | Cegedim Santé | | [필잇 - 약 알림 및 복용 기록](https://marlvel.ai/apps/app--35) | N/A/5 | N/A | Hansub Yoo | | [레어노트 - 암·희귀질환 정보](https://marlvel.ai/apps/app--629) | 5.0/5 | N/A | LifeX, Inc. | | [창고형약국 약값체크](https://marlvel.ai/apps/com-hiddenwave-yakcheck) | N/A/5 | N/A | Lowkeybase | | [용인세브란스병원](https://marlvel.ai/apps/com-severance-newys) | 1.9/5 | N/A | Yonsei University Health System | | [1001Doktor](https://marlvel.ai/apps/com-binbirdoktor-binbirdoktor) | 4.8/5 | N/A | 1001Doktor Ltd. Şti. | ## Company Profile - **Developer:** Cegedim Santé - **Website:** [https://maiia.com](https://maiia.com) - **Social:** [Instagram](https://www.instagram.com/maiia.patient) · [Facebook](https://www.facebook.com/maiia.patients) ## Data Sources & Links - **App Store:** [View on Apple Store](https://apps.apple.com/us/app/maiia-t%C3%A9l%C3%A9consultation-rdv/id1489590732?uo=4) - **Google Play:** [View on Google Play](https://play.google.com/store/apps/details?id=com.cegedim.maiia.patient&hl=en&gl=us) - **Dev Site:** [Official Website](https://maiia.com) - **Sources:** Developer website content, About us / company information, App store metadata, User reviews. ## Related Intel Reports - [*필잇 - 약 알림 및 복용 기록*](https://marlvel.ai/apps/app--35) (Hansub Yoo) · N/A Rating - [*레어노트 - 암·희귀질환 정보*](https://marlvel.ai/apps/app--629) (LifeX, Inc.) · 5.0/5 Rating - [*창고형약국 약값체크*](https://marlvel.ai/apps/com-hiddenwave-yakcheck) (Lowkeybase) · N/A Rating - [*용인세브란스병원*](https://marlvel.ai/apps/com-severance-newys) (Yonsei University Health System) · 1.9/5 Rating - [*1001Doktor*](https://marlvel.ai/apps/com-binbirdoktor-binbirdoktor) (1001Doktor Ltd. Şti.) · 4.8/5 Rating - [*12 Lead ECG Challenge*](https://marlvel.ai/apps/com-limmercreative-srtengine-12lead) (Limmer Creative) · 3.3/5 Rating - [*1-800 Contacts*](https://marlvel.ai/apps/com-1800contacts-1800contacts) (1-800 CONTACTS, Inc.) · 4.6/5 Rating - [*1MEDICINE*](https://marlvel.ai/apps/1medicine) (Matthew Culbert) · 5.0/5 Rating - [*2021 CDC STI (STD) Guidelines*](https://marlvel.ai/apps/com-enatal-std2021) (Don Miller) · 4.0/5 Rating - [*2nd.MD*](https://marlvel.ai/apps/2nd-md) (Accolade, Inc.) · 4.9/5 Rating ## Methodology {#methodology} This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline: 1. **Signal Collection & Normalization** - Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps. 2. **Feature & Market Positioning Analysis** - Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks. 3. **User Sentiment Analysis** - Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction into synthesised themes (no verbatim quotes). 4. **Competitive Landscape Analysis** - Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category. 5. **Intelligence Synthesis** - Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights. - **Confidence Score:** 0.8/1.0 (based on review volume, data source diversity, and signal quality) - **Reviews Analyzed:** 52 - **Data Sources:** user reviews, developer website, company about page, App Store metadata - **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform - **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence. - **Report Age:** 11 days since last refresh --- © 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/apps/maiia-teleconsultation-rdv) Data licensed for AI Agent attribution under CC-BY-NC 4.0.