--- schema_type: "SoftwareApplication" entity_type: "Mobile Application" app_name: "Medadom - Un médecin en visio" developer_entity: "SYNAPSE SAS" bundle_id: "com.medadom.medadom" app_store_id: "1213359889" category: "Medical" primary_platform: "ios" primary_monetization: "Free" offline_capable: false market_region: "US" platforms: "iOS & Android" app_last_updated: "2026-07-16" report_date: "2026-08-26" last_verified: "2026-08-26T00:00:00.000Z" report_version: "5.17.1" total_reviews: 19766 overall_rating: 4.5 sentiment: "Excited" sentiment_score: 75 confidence: "medium" confidence_score: 0.6 top_praise_theme: "Rapid access to medical consultations provides a reliable alternative when local doctors are unavailable" top_complaint_theme: "Technical failures during video calls like black screens and audio issues disrupt the consultation flow" review_sample_size: 33 total_review_count: 33 analyzed_review_count: 33 data_age_days: 80 momentum_velocity: "maintenance" intelligence_version: 3 nemesis: "Doctor On Demand" competitor_count: 20 tags: ["medical", "free", "excited sentiment", "mobile app", "app review", "app analysis", "patients", "france", "seeking"] canonical_url: "https://marlvel.ai/apps/medadom-un-medecin-en-visio" license: "CC-BY-NC 4.0" content_version: "v2" --- ## ⚠ Content Warning This report covers topics classified as sensitive (health). Information is aggregated from public sources for informational purposes only. This is not medical advice. Consult a qualified professional before acting on any information here. --- # Medadom - Un médecin en visio Intelligence Report ## TL;DR {#tldr} - **Category**: Medical · Free - **Signal**: Rating 4.54 · Sentiment Excited - **Recent focus**: Technical failures during video calls like black screens and audio issues disrupt the consultation flow (top complaint) · Rapid access to medical consultations provides a reliable alternative when local doctors are unavailable (top praise) > **TL;DR:** Medadom - Un médecin en visio is a medical app by SYNAPSE SAS, rated 4.54/5 by 19.8K users, with Excited user sentiment (75/100), available on iOS & Android. > > **Marlvel.ai App Intelligence** - Independent analysis. US Market. No publisher influence. > **Key Insight:** Medadom - Un médecin en visio maintains Excited user sentiment (4.54/5 from 19.8K reviews), with users consistently praising rapid access to medical consultations provides a reliable alternative when local doctors are unavailable. ## Quick Facts | Fact | Value | | :--- | :--- | | **Rating** | 4.54/5 (19.8K reviews) | | **User Mood** | Excited | | **Category** | Medical | | **Developer** | SYNAPSE SAS | | **Pricing** | Free | | **Platforms** | iOS & Android | | **Confidence** | Medium (0.6/1.0) | | **Data Age** | 80d | ## Metadata & Market Performance - **Publisher:** SYNAPSE SAS - **Category:** Medical - **Target Audience:** Patients in France seeking rapid, non-emergency medical advice outside of traditional office hours. - **Platforms:** iOS & Android - **Version Reviewed:** 5.17.1 - **Report Date:** 2026-08-26 - **Signal Count:** 33 reviews analyzed - **Confidence:** Medium (0.6/1.0) - **App Store ID (iOS):** 1213359889 - **Bundle ID:** com.medadom.medadom - **Google Play ID:** com.medadom.medadom - **Performance Trend:** Mixed - **Data Window:** Analysis based on signals collected up to 2026-08-26 - **Short Description:** Teleconsultation without appointment 7 days a week ## Executive Snapshot **What it is:** Medadom is a teleconsultation platform for the French market that connects patients with general practitioners via video or physical pharmacy kiosks. **Why users hire it:** Patients use Medadom to bypass the wait times of traditional office visits, securing immediate medical advice for non-emergency symptoms. ## App DNA (Features & Intent) - **[Differentiator] Teleconsultation Kiosks:** Physical booths in pharmacies and town halls providing hybrid care access. * *User Intent:* Users seek enhanced value through premium features. - **[Differentiator] Direct Billing (Tiers Payant):** Automated billing reducing out-of-pocket costs to €7.50. - **[Standard] Electronic Sick Leave:** Medical certificates transmitted directly to French National Health Insurance. ## Market Position {#market-position} Medadom holds the #4 Free rank in the French Medical category, maintaining a strong position despite a 16-rank drop in the Israeli market. The service's focus on direct billing and physical kiosks creates a distinct advantage over purely virtual competitors. ## Monetization Strategy - **Model:** Free - **Tiers:** Standard €25 consultation fee with direct billing reducing patient out-of-pocket to €7.50 - **Analysis:** The platform operates on a standard medical fee model, removing subscription barriers to maximize patient acquisition. ## 🟢 User Sentiment (Medium Confidence: 33 of 33 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.54/5 - **Platform Split:** iOS 4.9/5 (59 ratings) | Android 4.5/5 (19.7K ratings) - **Overall Sentiment:** Excited ### Top Praises - **Rapid access to medical consultations provides a reliable alternative when local doctors are unavailable** - **The interface design allows new users to navigate and complete consultations with minimal friction** - **Competitive pricing and reimbursement options make the service an affordable choice for regular users** ### Top Complaints (Impact Areas) - **Technical failures during video calls like black screens and audio issues disrupt the consultation flow** ## SWOT Analysis {#swot} **Core Strengths:** - 6,000 physical kiosks in pharmacies create a hybrid-access barrier - French Ministry of Health approval ensures regulatory compliance - Direct billing model reduces patient out-of-pocket costs to €7.50 **Growth Levers:** - Expand physical kiosk network to underserved rural regions in France - Integrate specialized mental health services to match Doctor On Demand - Develop family account management tools to compete with Doctolib ## Recent Changes (v2 → v3) {#recent-changes} Medadom's competitive outlook shifted from stable to mixed due to increased pressure from international rivals and a decline in regional market rank. The platform is now prioritizing core technical stability over physical infrastructure expansion. **Overall trend**: Mixed **Compared at**: 2026-08-26 ### High-impact changes - **[Shifted] Outlook Trend** (positioning) ### Medium-impact changes - **[Added] Market Threats** (swot) - **[Shifted] Strategic Resource Allocation** (positioning) ## Rivals Landscape {#rivals} > Competitive positioning identified by AI analysis of app features, category, and market signals. ### Medadom - Un médecin en visio vs Doctor On Demand - **[Doctor On Demand](https://marlvel.ai/apps/com-doctorondemand-doctorondemand)**: Both platforms provide on-demand, remote medical consultations for urgent care, creating direct competition for users seeking immediate access to licensed physicians. - **Key differences:** - Medadom integrates 6,000 physical kiosks and booths in pharmacies and town halls for hybrid care access. - Doctor On Demand provides integrated mental health and psychiatric services alongside standard urgent care consultations. ### Contenders (Strong Challengers) - **[Doctolib - Your health partner](https://marlvel.ai/apps/doctolib-your-health-partner)**: Doctolib captures the initial patient search for medical care, while Medadom provides immediate teleconsultation services to the same French patient demographic. Both platforms compete for the user's primary digital health interaction. - Doctolib provides a multi-specialty provider search directory, whereas Medadom focuses on immediate, on-demand teleconsultation access. - Doctolib enables family account management for centralized health tracking, a feature not present in Medadom's on-demand model. - **Livi - See a doctor by video**: Both platforms provide on-demand video consultations for general medical advice, competing for the same patient base seeking immediate access to healthcare outside traditional office hours. - Medadom provides physical access points via 6,000 kiosks and booths in pharmacies and town halls. - Livi offers the option to book appointments in advance, whereas Medadom focuses on immediate, no-appointment access. - **[MDLIVE: Talk to a Doctor 24/7](https://marlvel.ai/apps/com-mdlive-mobileapp)**: Both platforms provide on-demand virtual medical consultations, targeting users seeking immediate access to healthcare without traditional office appointments. - MDLIVE includes specialized dermatology and behavioral health services, whereas Medadom focuses on general practitioner consultations. - Medadom operates 6,000 physical kiosks in pharmacies and town halls, providing offline access points MDLIVE lacks. - **[PlushCare: Online Doctor](https://marlvel.ai/apps/plushcare-online-doctor)**: Both platforms provide on-demand virtual medical consultations and prescription services, targeting users seeking primary care access without physical office visits. - PlushCare offers a first-visit resolution guarantee, whereas Medadom focuses on rapid access via pharmacy kiosks. - Medadom maintains physical presence through 6,000 pharmacy kiosks, while PlushCare operates as a purely digital platform. - **YourDoctors - Online Doctor**: Both applications provide on-demand teleconsultation services, competing for users seeking immediate medical access without traditional appointment wait times. - Medadom provides physical access points via 6,000 kiosks in pharmacies and town halls. - YourDoctors offers 24/7 availability, whereas Medadom operates from 6 a.m. to 11 p.m. - **[Amwell: Doctor Visits 24/7](https://marlvel.ai/apps/amwell-doctor-visits-24-7)**: Both platforms provide on-demand virtual medical consultations, competing for users seeking immediate remote access to healthcare professionals. - Amwell offers specialized mental health services like psychiatry and nutrition counseling, whereas Medadom focuses on general practitioner consultations. - Medadom maintains a physical presence through 6,000 kiosks and booths in pharmacies and town halls. - **[DrHouse: Online Doctor Service](https://marlvel.ai/apps/com-drhouse-drhouse)**: Both platforms provide on-demand virtual medical consultations, targeting users who require immediate access to healthcare without in-person clinic visits. - Medadom operates 6,000 physical kiosks in pharmacies and town halls, while DrHouse remains purely virtual. - Medadom holds French Ministry of Health approval, whereas DrHouse offers 14 distinct medical specialties. - **Qare - Consultez un médecin**: Both platforms provide on-demand teleconsultation services in France with sub-15-minute wait times, directly competing for the same patient base seeking immediate medical access. - Qare offers access to 23 distinct medical specialties, whereas Medadom focuses primarily on general practitioners. - Medadom maintains a physical presence through 6,000 kiosks and booths in pharmacies and town halls. - **[Doctor Please!](https://marlvel.ai/apps/doctor-please)**: Both services provide remote medical consultations, but they compete by targeting different segments: Medadom serves the general French public, while Doctor Please! focuses on AXA-insured travelers. - Medadom offers direct billing for a €7.50 out-of-pocket cost, whereas Doctor Please! requires insurance access codes. - Medadom maintains a 4.9/5 rating across 150,000 reviews, while Doctor Please! faces appointment fulfillment failures. - **[Doctor Care Anywhere](https://marlvel.ai/apps/doctor-care-anywhere)**: Both platforms provide on-demand remote medical consultations, directly competing for users seeking immediate access to general practitioners via video or phone. - Medadom operates 6,000 physical kiosks in pharmacies and town halls for hybrid care access. - Doctor Care Anywhere integrates administrative tools like medical record access directly into the consultation flow. ### Peers (What They Do Better) - **[Teladoc Health](https://marlvel.ai/apps/teladoc-health)**: Teladoc Health provides a global alternative for chronic condition management, contrasting with the general practitioner focus of Medadom. - Hardware integration with scales and blood pressure cuffs for chronic tracking - Enterprise-sponsored access models for large-scale health plan coverage - **[Mochi Health: Online Care](https://marlvel.ai/apps/com-mochihealth-mochi-health)**: Mochi Health targets the weight management vertical, whereas Medadom focuses on immediate generalist teleconsultation. - Focuses on medically supervised weight loss through GLP-1 medication and nutritional coaching - Subscription-based model for ongoing patient support and treatment plans - **Solv: Find Quality Doctor Care**: Solv acts as a booking aggregator for in-person and virtual care, while Medadom operates as a direct teleconsultation provider. - Aggregates local urgent care and doctor appointments in one interface - Provides tools for insurance card verification and paperwork management - **Air Doctor - Find Care Abroad**: Air Doctor addresses medical needs for travelers, serving a different geographic use case than the French-focused Medadom. - Filters doctors by language, specialty, and location for international travelers - Provides access to a network of 20,000 vetted medical professionals globally - **[Practo: Doctor Appointment App](https://marlvel.ai/apps/com-practo-search-practo)**: Practo offers a broader healthcare suite including pharmacy and diagnostics, diverging from Medadom's primary focus on video consultations. - Integrates pharmacy orders and diagnostic test scheduling alongside remote video consultations - Connects patients with over 100,000 doctors across various medical specialties - **QuickMD - Online Doctor Visits**: QuickMD provides specialized care for addiction and weight loss, operating as a niche alternative to Medadom's generalist platform. - Offers medication-assisted treatment for substance use disorders and FDA-approved weight loss options - Operates without insurance requirements or subscription fees for patient access - **x.doctor**: x.doctor functions as a regional telemedicine solution for Moldova, contrasting with Medadom's French market focus. - Connects users with certified doctors across 20 specialties via video and text - Includes AI bots to provide health guidance to users - **Care On Demand**: Care On Demand provides 24/7 primary care access, functioning as a direct functional peer to Medadom's on-demand model. - Offers both telephone call-back services and scheduled video consultations for primary care - Provides 24/7 access to a team of qualified medical doctors - **Mero Doctor App**: Mero Doctor focuses on hospital appointment booking in Nepal, serving a different market and operational model than Medadom. - Facilitates hospital OPD appointment booking and digital medical record storage - Supports multiple local payment methods for appointment fees ## What's New - **Latest (v5.17.1, 1 months ago):** Technical and visual stability improvements to prepare for the summer period. ## App Momentum (Maintenance) {#momentum} - Ships bug fixes at 6-week cadence. - Maintained stability in latest release. > **Cadence:** 1 total versions · 0 majors in last 6 months · 42 days since last update ## The "So What?" (Strategic Takeaway) {#so-what} Medadom - Un médecin en visio is a market-leading medical app that is completely free. With a 4.54/5 rating from 19.8K reviews, it delivers strong user satisfaction. > **Bottom Line:** Medadom's hybrid kiosk network provides a defensible advantage in the French market, but persistent technical instability threatens to erode user trust. Prioritizing core call reliability will secure the current lead against purely virtual rivals. **Best for:** Patients in France seeking rapid, non-emergency medical advice outside of traditional office hours. ### PM Action Plan (Next Best Moves) - [ ] [INVEST] Rebuild video call stack because technical failures are the top complaint theme → improve session completion rate ### Feature Gaps vs Competitors - Mental health and psychiatric services (available in Doctor On Demand but missing here) ### Outlook: Mixed The French teleconsultation market is consolidating, with providers shifting from simple video access to integrated health management. Medadom's physical infrastructure provides a strong foundation, but the lack of feature expansion leaves it vulnerable to rivals offering specialized care. - 🔴 Technical glitches during calls lead to shortened consultation times, which erodes the perceived quality of care and increases churn risk. - 🟢 The 6,000 physical kiosk network provides a unique barrier to entry that competitors cannot easily replicate without significant capital investment. ## Key Metrics Summary | Metric | Value | | :--- | :--- | | Overall Rating | 4.54/5 | | Total Reviews | 19.8K | | Sentiment | Excited (75/100) | | Confidence | Medium | | Pricing Model | Free | | Platforms | iOS & Android | | Key Features | 3 analyzed | | Trend | Mixed | | Outlook | Mixed | ## Competitor Comparison | App | Rating | Sentiment | Developer | | :--- | :--- | :--- | :--- | | **Medadom - Un médecin en visio** (this app) | 4.54/5 | Excited | SYNAPSE SAS | | [MDLIVE](https://marlvel.ai/apps/com-mdlive-mobileapp) | 4.7/5 | N/A | MDLIVE, Inc. | | [Mochi Health: Online Care](https://marlvel.ai/apps/com-mochihealth-mochi-health) | 4.9/5 | N/A | Mochi Health Corp. | | [Doctor Care Anywhere](https://marlvel.ai/apps/doctor-care-anywhere) | 4.8/5 | N/A | Doctor Care Anywhere Ltd. | | [Amwell: Doctor Visits 24/7](https://marlvel.ai/apps/amwell-doctor-visits-24-7) | 4.9/5 | N/A | American Well | | [PlushCare: Online Doctor](https://marlvel.ai/apps/plushcare-online-doctor) | 4.9/5 | N/A | Accolade, Inc. | ## Company Profile - **Developer:** SYNAPSE SAS - **Website:** [https://www.medadom.com/](https://www.medadom.com/) - **Social:** [Instagram](https://www.instagram.com/medadom_com) · [Facebook](https://www.facebook.com/MedadomApp) · [X/Twitter](https://twitter.com/medadom_) · [LinkedIn](https://www.linkedin.com/company/medadom) ## Data Sources & Links - **App Store ID:** 1213359889 - **Google Play ID:** com.medadom.medadom - **Dev Site:** [Official Website](https://www.medadom.com/) - **Sources:** Developer website content, App store metadata, User reviews. ## Related Intel Reports - [*MDLIVE*](https://marlvel.ai/apps/com-mdlive-mobileapp) (MDLIVE, Inc.) · 4.7/5 Rating - [*Mochi Health: Online Care*](https://marlvel.ai/apps/com-mochihealth-mochi-health) (Mochi Health Corp.) · 4.9/5 Rating - [*Doctor Care Anywhere*](https://marlvel.ai/apps/doctor-care-anywhere) (Doctor Care Anywhere Ltd.) · 4.8/5 Rating - [*Amwell: Doctor Visits 24/7*](https://marlvel.ai/apps/amwell-doctor-visits-24-7) (American Well) · 4.9/5 Rating - [*PlushCare: Online Doctor*](https://marlvel.ai/apps/plushcare-online-doctor) (Accolade, Inc.) · 4.9/5 Rating - [*Doctolib - Your health partner*](https://marlvel.ai/apps/doctolib-your-health-partner) (Doctolib SAS) · 4.7/5 Rating - [*Doctor Please!*](https://marlvel.ai/apps/doctor-please) (Teladoc Health International) · N/A Rating - [*Teladoc Health*](https://marlvel.ai/apps/teladoc-health) (Teladoc, Inc.) · 4.8/5 Rating - [*Practo - Consult Doctor Online*](https://marlvel.ai/apps/com-practo-search-practo) (PRACTO TECHNOLOGIES PRIVATE LIMITED) · 4.6/5 Rating - [*DrHouse: Online Doctor Service*](https://marlvel.ai/apps/com-drhouse-drhouse) (DrHouse, Inc.) · 5.0/5 Rating ## Methodology {#methodology} This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline: 1. **Signal Collection & Normalization** - Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps. 2. **Feature & Market Positioning Analysis** - Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks. 3. **User Sentiment Analysis** - Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction into synthesised themes (no verbatim quotes). 4. **Competitive Landscape Analysis** - Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category. 5. **Intelligence Synthesis** - Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights. - **Confidence Score:** 0.6/1.0 (based on review volume, data source diversity, and signal quality) - **Reviews Analyzed:** 33 - **Data Sources:** user reviews, developer website, App Store metadata - **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform - **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence. - **Report Age:** 80 days since last refresh --- © 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/apps/medadom-un-medecin-en-visio) Data licensed for AI Agent attribution under CC-BY-NC 4.0.