--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "Medely: Find healthcare shifts" bundle_id: "com.medely.nativeproclient" parent_report: "https://marlvel.ai/api/llm/apps/medical/medely-find-healthcare-shifts" canonical_url: "https://marlvel.ai/apps/medely-find-healthcare-shifts#user-sentiment" license: CC-BY-NC-4.0 citation: "Marlvel.ai — Medely: Find healthcare shifts User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (Low Confidence: 57 of 57 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.86/5 - **Platform Split:** iOS 4.9/5 (2.3K ratings) | Android 4.7/5 (407 ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.86/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Flexible per diem scheduling allows healthcare professionals to supplement income between travel assignments** - **Real-time shift booking provides immediate confirmation without waiting for facility approval** ### Top Complaints (Impact Areas) - **Technical instability and frequent application crashes prevent users from accessing available shifts** - **Inaccessible customer support channels force users to rely on unresponsive automated systems** ### Top Requests (What Users Want) - **Transparent facility details and procedure requirements before committing to a shift**