---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "NHS App"
bundle_id: "com.nhs.online.nhsonline"
parent_report: "https://marlvel.ai/api/llm/apps/medical/nhs-app"
canonical_url: "https://marlvel.ai/apps/nhs-app#user-sentiment"
report_date: "2026-09-01"
license: CC-BY-NC-4.0
citation: "Marlvel.ai - NHS App User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 50 of 50 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 3.41/5
- **Platform Split:** iOS 2.7/5 (75 ratings) | Android 3.4/5 (49.3K ratings)
- **Overall Sentiment:** Frustrated

### Top Praises
- **Users appreciate the ability to view test results and medical history without contacting their surgery directly**

### Top Complaints (Impact Areas)

- **Frequent login failures and blank screens following the latest update prevent users from accessing medical services**

<!-- /section:sentiment -->
<!-- section:swot -->