---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "NYU Langone Health"
bundle_id: "org.nyulmc.clinical.mychart"
parent_report: "https://marlvel.ai/api/llm/apps/medical/nyu-langone-health"
canonical_url: "https://marlvel.ai/apps/nyu-langone-health#user-sentiment"
report_date: "2026-08-08"
license: CC-BY-NC-4.0
citation: "Marlvel.ai - NYU Langone Health User Sentiment (section of intelligence report)"
---

## 🟢 User Sentiment (High Confidence: 99 of 99 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.63/5
- **Platform Split:** iOS 4.7/5 (32.8K ratings) | Android 4.5/5 (6K ratings)
- **Overall Sentiment:** Excited

### Top Praises
- **Patients value the ability to schedule appointments and view test results without waiting on hold**
- **Direct messaging with care teams provides a convenient way to get questions answered quickly**
- **Integration with medical records allows patients to feel connected to their health history and providers**

### Top Complaints (Impact Areas)

- **Frequent login failures and password reset loops prevent patients from accessing critical medical information**

<!-- /section:sentiment -->
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