--- schema_type: "SoftwareApplication" entity_type: "Mobile Application" app_name: "Open Dental" developer_entity: "Open Dental Software Inc" bundle_id: "com.opendental.opendental" app_store_id: "1481881571" category: "Medical" primary_platform: "ios" primary_monetization: "Subscription" offline_capable: false market_region: "US" platforms: "iOS & Android" app_last_updated: "2025-04-09" report_date: "2026-09-04" last_verified: "2026-09-04T00:00:00.000Z" report_version: "1.14.3" total_reviews: 16 overall_rating: 3.7 sentiment: "Frustrated" sentiment_score: 25 confidence: "medium" confidence_score: 0.5 top_praise_theme: "Remote schedule viewing provides utility for staff members who are working away from the office" top_complaint_theme: "Frequent application crashes and slow performance hinder daily clinical tasks for dental office staff" review_sample_size: 8 total_review_count: 8 analyzed_review_count: 8 data_age_days: 33 momentum_velocity: "zombie" intelligence_version: 3 tags: ["medical", "subscription", "frustrated sentiment", "mobile app", "app review", "app analysis", "dental", "office", "staff"] canonical_url: "https://marlvel.ai/apps/open-dental" license: "CC-BY-NC 4.0" content_version: "v2" --- ## ⚠ Content Warning This report covers topics classified as sensitive (health). Information is aggregated from public sources for informational purposes only. This is not medical advice. Consult a qualified professional before acting on any information here. --- # Open Dental Intelligence Report ## TL;DR {#tldr} - **Category**: Medical · Subscription - **Signal**: Rating 3.67 · Sentiment Frustrated - **Recent focus**: Frequent application crashes and slow performance hinder daily clinical tasks for dental office staff (top complaint) · Remote schedule viewing provides utility for staff members who are working away from the office (top praise) > **TL;DR:** Open Dental is a medical app by Open Dental Software Inc, rated 3.67/5 by 16 users, with Frustrated user sentiment (25/100), available on iOS & Android. > > **Marlvel.ai App Intelligence** - Independent analysis. US Market. No publisher influence. > **Key Insight:** Open Dental faces Frustrated user sentiment (3.67/5 from 16 reviews), with users reporting frequent application crashes and slow performance hinder daily clinical tasks for dental office staff as the primary concern. ## Quick Facts | Fact | Value | | :--- | :--- | | **Rating** | 3.67/5 (16 reviews) | | **User Mood** | Frustrated | | **Category** | Medical | | **Developer** | Open Dental Software Inc | | **Pricing** | Subscription | | **Platforms** | iOS & Android | | **Confidence** | Medium (0.5/1.0) | | **Data Age** | 33d | ## Metadata & Market Performance - **Publisher:** Open Dental Software Inc - **Category:** Medical - **Target Audience:** Dental office staff and practitioners who require remote access to patient schedules, clinical data, and communication tools. - **Platforms:** iOS & Android - **Version Reviewed:** 1.14.3 - **Report Date:** 2026-09-04 - **Signal Count:** 8 reviews analyzed - **Confidence:** Medium (0.5/1.0) - **App Store ID (iOS):** 1481881571 - **Bundle ID:** com.opendental.opendental - **Google Play ID:** com.opendental.opendental - **Performance Trend:** Stable - **Data Window:** Analysis based on signals collected up to 2026-09-04 - **Short Description:** Manage appointments, contact patients, e-prescribe, and more from a mobile app. ## Executive Snapshot **What it is:** Open Dental is a mobile management tool for dental office staff to access patient schedules, clinical data, and e-prescribing services on iOS and Android. **Why users hire it:** The app removes the friction of being tethered to a desktop terminal for routine schedule checks and prescription management, though the current feature set is too limited to replace office-based workflows. ## App DNA (Features & Intent) - **[Differentiator] ePrescribing:** Integrated electronic prescription management via DoseSpot access. - **[Standard] Appointment Management:** View, create, edit, and move appointments by operatories. - **[Differentiator] Remote Reporting:** Access production and income reports while away from the office. * *User Intent:* Users seek enhanced value through premium features. ## Market Position {#market-position} Open Dental functions as a B2B utility for existing desktop users, with its value proposition tied to remote access rather than standalone mobile utility. The app's reliance on an active support contract creates a high barrier to entry that limits its reach to current office software subscribers. ## Monetization Strategy - **Model:** Subscription - **Tiers:** Included in eServices Bundle, Standalone monthly fee - **Analysis:** Monetization is gated by an active support contract and a unique registration key, requiring a recurring B2B subscription. ## 🔴 User Sentiment (Medium Confidence: 8 of 8 reviews analyzed) {#user-sentiment} - **Overall Rating:** 3.67/5 - **Platform Split:** iOS 5.0/5 (4 ratings) | Android 3.2/5 (12 ratings) - **Overall Sentiment:** Frustrated ### Top Praises - **Remote schedule viewing provides utility for staff members who are working away from the office** - **Technical support teams provide reliable assistance when users encounter issues with the software implementation** ### Top Complaints (Impact Areas) - **Frequent application crashes and slow performance hinder daily clinical tasks for dental office staff** ## SWOT Analysis {#swot} **Core Strengths:** - Integrated DoseSpot e-prescribing provides a critical clinical workflow anchor. - Remote production and income reporting offer high-value visibility for practice owners. **Growth Levers:** - Adding patient-creation workflows would remove the most cited friction point for mobile-first staff. - Implementing offline-first caching would mitigate the schedule-sync failures currently reported by users. ## Recent Changes (v2 → v3) {#recent-changes} The app remains in a stagnant maintenance state with no feature or pricing updates, though the competitive assessment now highlights the rising threat of mobile-native alternatives. **Overall trend**: Stable **Compared at**: 2026-09-04 ### Medium-impact changes - **[Shifted] Competitive Outlook Shift** (positioning) - **[Added] Expanded SWOT Analysis** (swot) ## What's New - **Latest (v1.14.3, 1 years ago):** Maintenance update focused on general bug fixes and performance optimizations. ## App Momentum (Zombie) {#momentum} - Quiet 17 months, maintenance mode only. - Last major release April 2025. > **Cadence:** 1 total versions · 0 majors in last 6 months · 513 days since last update ## The "So What?" (Strategic Takeaway) {#so-what} Open Dental is a medical app. With a 3.67/5 rating from 16 reviews, it faces significant user friction. > **Bottom Line:** Open Dental must address the stability and sync failures that currently undermine its utility as a remote management tool. Prioritizing core patient-management features will unlock the administrative independence that staff currently lack, reducing the need to return to desktop terminals. **Best for:** Dental office staff and practitioners who require remote access to patient schedules, clinical data, and communication tools. ### PM Action Plan (Next Best Moves) - [ ] [INVEST] Ship patient-creation workflows because it is the top-requested missing feature → unlock administrative independence for off-site staff. ### Outlook: Declining The market for dental practice management is shifting toward mobile-native solutions that offer full clinical charting, leaving Open Dental's read-only approach increasingly exposed. Without a return to active feature development, the app will continue to lose relevance as a primary tool for practitioners, forcing them to seek more capable alternatives. - 🔴 Frequent crashes and sync failures in the latest release erode the daily active habit, which compounds the rating drag already visible on Android. - 🔴 The 17-month development silence suggests the app is in maintenance mode, leaving it vulnerable to mobile-native rivals that offer more robust clinical workflows. ## Key Metrics Summary | Metric | Value | | :--- | :--- | | Overall Rating | 3.67/5 | | Total Reviews | 16 | | Sentiment | Frustrated (25/100) | | Confidence | Medium | | Pricing Model | Subscription | | Platforms | iOS & Android | | Key Features | 3 analyzed | | Trend | Stable | | Outlook | Declining | ## Competitor Comparison | App | Rating | Sentiment | Developer | | :--- | :--- | :--- | :--- | | **Open Dental** (this app) | 3.67/5 | Frustrated | Open Dental Software Inc | | [필잇 - 약 알림 및 복용 기록](https://marlvel.ai/apps/app--35) | N/A/5 | N/A | Hansub Yoo | | [레어노트 - 암·희귀질환 정보](https://marlvel.ai/apps/app--629) | 5.0/5 | N/A | LifeX, Inc. | | [창고형약국 약값체크](https://marlvel.ai/apps/com-hiddenwave-yakcheck) | N/A/5 | N/A | Lowkeybase | | [용인세브란스병원](https://marlvel.ai/apps/com-severance-newys) | 1.9/5 | N/A | Yonsei University Health System | | [1001Doktor](https://marlvel.ai/apps/com-binbirdoktor-binbirdoktor) | 4.8/5 | N/A | 1001Doktor Ltd. Şti. | ## Company Profile - **Developer:** Open Dental Software Inc - **Website:** [https://opendental.com/site/mobileapp.html](https://opendental.com/site/mobileapp.html) - **Social:** [YouTube](https://youtu.be/RhqU0_aHVe4) ## Data Sources & Links - **App Store:** [View on Apple Store](https://apps.apple.com/us/app/open-dental/id1481881571?uo=4) - **Google Play:** [View on Google Play](https://play.google.com/store/apps/details?id=com.opendental.opendental) - **Dev Site:** [Official Website](https://opendental.com/site/mobileapp.html) - **Sources:** Developer website content, App store metadata, User reviews. ## Related Intel Reports - [*필잇 - 약 알림 및 복용 기록*](https://marlvel.ai/apps/app--35) (Hansub Yoo) · N/A Rating - [*레어노트 - 암·희귀질환 정보*](https://marlvel.ai/apps/app--629) (LifeX, Inc.) · 5.0/5 Rating - [*창고형약국 약값체크*](https://marlvel.ai/apps/com-hiddenwave-yakcheck) (Lowkeybase) · N/A Rating - [*용인세브란스병원*](https://marlvel.ai/apps/com-severance-newys) (Yonsei University Health System) · 1.9/5 Rating - [*1001Doktor*](https://marlvel.ai/apps/com-binbirdoktor-binbirdoktor) (1001Doktor Ltd. Şti.) · 4.8/5 Rating - [*10th HiD*](https://marlvel.ai/apps/10th-hid) (Catch Dynamics, Inc.) · N/A Rating - [*12 Lead ECG Challenge*](https://marlvel.ai/apps/com-limmercreative-srtengine-12lead) (Limmer Creative) · 3.3/5 Rating - [*1-800 Contacts*](https://marlvel.ai/apps/com-1800contacts-1800contacts) (1-800 CONTACTS, Inc.) · 4.6/5 Rating - [*1B Pharmacy - Online Pharmacy*](https://marlvel.ai/apps/1b-pharmacy-online-pharmacy) (TRESOR HEALTHCARE PRIVATE LIMITED) · N/A Rating - [*1MEDICINE*](https://marlvel.ai/apps/1medicine) (Matthew Culbert) · 5.0/5 Rating ## Methodology {#methodology} This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline: 1. **Signal Collection & Normalization** - Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps. 2. **Feature & Market Positioning Analysis** - Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks. 3. **User Sentiment Analysis** - Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction into synthesised themes (no verbatim quotes). 4. **Competitive Landscape Analysis** - Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category. 5. **Intelligence Synthesis** - Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights. - **Confidence Score:** 0.5/1.0 (based on review volume, data source diversity, and signal quality) - **Reviews Analyzed:** 8 - **Data Sources:** user reviews, developer website, App Store metadata - **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform - **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence. - **Report Age:** 33 days since last refresh --- © 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/apps/open-dental) Data licensed for AI Agent attribution under CC-BY-NC 4.0.