---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Portal Móvil Osakidetza"
bundle_id: "com.osakidetza"
parent_report: "https://marlvel.ai/api/llm/apps/medical/portal-movil-osakidetza"
canonical_url: "https://marlvel.ai/apps/portal-movil-osakidetza#user-sentiment"
report_date: "2026-08-11"
license: CC-BY-NC-4.0
citation: "Marlvel.ai - Portal Móvil Osakidetza User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (Medium Confidence: 9 of 9 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 5/5
- **Platform Split:** Android 5.0/5 (1.8K ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 5/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **The application provided a convenient digital alternative for managing health appointments during the pandemic period**

### Top Complaints (Impact Areas)

- **Mandatory appointment codes required for access create significant friction for users who lose their paperwork**

<!-- /section:sentiment -->
<!-- section:swot -->