## ⚠ Content Warning This report covers topics classified as sensitive (health). Information is aggregated from public sources for informational purposes only. This is not medical advice. Consult a qualified professional before acting on any information here. --- last_verified: "2026-05-15T14:35:39.399Z" --- schema_type: "SoftwareApplication" entity_type: "Mobile Application" app_name: "PowerChart Touch" developer_entity: "Cerner Corporation" bundle_id: "com.cernerpowerchart.ambulatory" app_store_id: "580575898" google_play_id: "com.cerner.android.powercharttouch" category: "Medical" primary_platform: "ios" primary_monetization: "Subscription" offline_capable: false market_region: "US" platforms: "iOS & Android" app_last_updated: "2026-01-16" report_date: "2026-05-15" last_verified: "2026-05-15" report_version: "9.8.0" total_reviews: 320 overall_rating: 2.04 sentiment: "Upset" sentiment_score: 15 confidence: "high" confidence_score: 0.65 top_praise_theme: "Core clinical information access provides helpful patient data for providers in clinical settings" top_complaint_theme: "Frequent application crashes and loading failures prevent access to critical patient medical records" top_request_theme: "Integration of point of care test results and surgery schedule visibility for surgeons" review_sample_size: 102 total_review_count: 102 analyzed_review_count: 61 data_age_days: 0 momentum_velocity: "maintenance" intelligence_version: 5 nemesis: "MyChart" competitor_count: 7 tags: ["medical", "subscription", "upset sentiment", "mobile app", "app review", "app analysis", "healthcare", "providers", "physicians"] canonical_url: "https://marlvel.ai/intel-report/medical/powerchart-touch" license: "CC-BY-NC 4.0" content_version: "v2" --- # PowerChart Touch App Audit ## TL;DR {#tldr} - **Category**: Medical · Subscription - **Signal**: Rating 2.04 · Sentiment Upset - **Recent focus**: Frequent application crashes and loading failures prevent access to critical patient medical records (top complaint) · Core clinical information access provides helpful patient data for providers in clinical settings (top praise) · Integration of point of care test results and surgery schedule visibility for surgeons (top request) > **TL;DR:** PowerChart Touch is a medical app by Cerner Corporation, rated 2.04/5 by 320 users, with Upset user sentiment (15/100), available on iOS & Android. > > **Marlvel.ai App Intelligence** — Independent analysis. US Market. No publisher influence. > **Key Insight:** PowerChart Touch faces Upset user sentiment (2.04/5 from 320 reviews), with frequent application crashes and loading failures prevent access to critical patient medical records as the primary user concern. ## Quick Facts | Fact | Value | | :--- | :--- | | **Rating** | 2.04/5 (320 reviews) | | **User Mood** | Upset | | **Category** | Medical | | **Developer** | Cerner Corporation | | **Pricing** | Subscription | | **Platforms** | iOS & Android | | **Confidence** | High (0.65/1.0) | | **Data Age** | 0d | ## Metadata & Market Performance - **Publisher:** Cerner Corporation - **Category:** Medical - **Target Audience:** Healthcare providers and physicians requiring mobile access to inpatient and ambulatory EHR workflows. - **Platforms:** iOS & Android - **Version Audited:** 9.8.0 - **Audit Date:** 2026-05-15 - **Signal Count:** 102 reviews analyzed - **Confidence:** High (0.65/1.0) - **App Store ID (iOS):** 580575898 - **Bundle ID:** com.cernerpowerchart.ambulatory - **Google Play ID:** com.cerner.android.powercharttouch - **Performance Trend:** Stable - **Data Window:** Analysis based on signals collected up to 2026-05-15 ## Executive Snapshot **What it is:** PowerChart Touch is a mobile EHR application for healthcare providers to review patient charts, place orders, and manage clinical workflows on iOS and Android. **Why users hire it:** Providers hire this tool to maintain continuity of care while outside facility walls, but the current technical instability prevents the app from fulfilling its core job of reliable, on-demand clinical access. ## App DNA (Features & Intent) - **[Differentiator] Physician Handoff:** Standardized interface for transferring patient care between providers * *User Intent:* Users seek enhanced value through premium features. - **[Standard] Nuance Voice Recognition:** Integrated dictation for clinical documentation - **[Standard] Clinical Checking:** Automated drug-drug and drug-allergy safety alerts during prescription writing * *User Intent:* Users want timely prompts to stay engaged without missing updates. ## Market Position {#market-position} PowerChart Touch maintains a niche position in the medical category, but its 1.7 rating on Android and 2.2 rating on iOS indicate significant friction compared to modern EHR portals. The lack of recent feature expansion relative to cloud-native competitors signals a defensive posture. ## Monetization Strategy - **Model:** Subscription - **Tiers:** Requires organization-wide license - **Analysis:** The app functions as a B2B enterprise tool, requiring a pre-existing institutional license and specific server release versions for access. ## 🔴 User Sentiment (High Confidence: 61 of 102 reviews analyzed) {#user-sentiment} - **Overall Rating:** 2.04/5 - **Platform Split:** iOS 2.2/5 (202 ratings) | Android 1.7/5 (118 ratings) - **Overall Sentiment:** Upset ### Top Praises - **Core clinical information access provides helpful patient data for providers in clinical settings** ### Top Complaints (Impact Areas) - **Frequent application crashes and loading failures prevent access to critical patient medical records** ### Top Requests (What Users Want) - **Integration of point of care test results and surgery schedule visibility for surgeons** ## SWOT Analysis {#swot} **Core Strengths:** - Specialized physician handoff tools for clinical transitions - Deep EHR integration for inpatient workflows **Critical Frictions:** - 1.7 rating on Android indicates severe stability issues - Frequent login loops block access to clinical data **Growth Levers:** - Integration of point-of-care test results for surgeons - Expansion of remote telehealth functionality **Market Threats:** - athenaPatient's cloud-native release velocity - MyChart's dominant patient-provider network effect ## Recent Changes (v4 → v5) {#recent-changes} The app's competitive positioning and roadmap have been refined to prioritize stability-focused engineering, while key feature definitions were narrowed to focus on clinical handoff. **Overall trend**: Stable **Compared at**: 2026-05-15 ### High-impact changes - **[Shifted] Roadmap Prioritization** (positioning) — PM action items shifted from general login loop focus to a specific audit of crash logs post-OS updates, with surgery scheduling delayed to Q4. ### Medium-impact changes - **[Shifted] Feature Set Refinement** (features) — Physician Handoff was elevated to a differentiator, while Prescription Management and Video Visits were removed from the key features list. - **[Shifted] Pricing Model Reclassification** (pricing) — Pricing model changed from 'paid' to 'subscription' to reflect enterprise licensing requirements. ## Rivals Landscape {#rivals} > Competitive positioning identified by AI analysis of app features, category, and market signals. ### PowerChart Touch vs MyChart — Head to Head - **[MyChart](https://marlvel.ai/intel-report/medical/com-epic-mychart)** by Epic: MyChart serves as the industry-standard patient portal for the Epic EHR ecosystem, creating a massive network effect that directly competes with Cerner's ambulatory workflows. - **Key differences:** - Deep integration with the dominant Epic EHR ecosystem creates a massive, sticky patient-provider network effect. - Unified patient experience across thousands of health systems provides a consistent interface that Cerner lacks. - Advanced patient-facing features like integrated billing and self-scheduling reduce administrative burden for clinical staff. - **Where PowerChart Touch wins:** - ✅ PowerChart Touch is specifically optimized for provider-side clinical workflows rather than patient-facing administrative tasks. - ✅ Provides specialized physician handoff tools that are tailored for inpatient clinical transitions. - **Where MyChart wins:** - ❌ Massive patient adoption creates a self-sustaining ecosystem that forces providers to adopt the platform for interoperability. - ❌ High-frequency release cadence ensures the app remains current with modern mobile UX standards and patient expectations. - **Verdict:** The target app must pivot to emphasize its unique clinical-first workflow capabilities, as it cannot compete with MyChart's sheer scale and patient-side network dominance. ### Contenders (Strong Challengers) - **[FollowMyHealth®](https://marlvel.ai/intel-report/medical/com-jardogs-fmhmobile)** by Allscripts Healthcare Solutions Inc: A long-standing alternative in the EHR-integrated patient portal space that maintains a strong footprint in legacy health systems. - Established interoperability with legacy Allscripts infrastructure provides a stable, albeit aging, alternative to modern portals. - Focuses on comprehensive health record access that mirrors the depth of the target app's clinical data views. - **[Spruce: Medical Communication](https://marlvel.ai/intel-report/medical/com-sprucehealth-messenger-live)** by Spruce Health: Spruce dominates the niche of secure, asynchronous medical communication, solving the exact pain points providers face with fragmented messaging. - Dedicated focus on secure, HIPAA-compliant asynchronous messaging replaces fragmented email and phone-based communication workflows. - Integrated telehealth and patient communication tools provide a unified hub for small-to-mid-sized clinical practices. - **[athenaPatient](https://marlvel.ai/intel-report/medical/com-athenahealth-athenapatient)** by athenahealth: Aggressive release velocity and a focus on streamlined patient engagement make this a direct threat to Cerner's ambulatory market share. - High-velocity release cycle of seven updates in six months demonstrates rapid adaptation to user feedback. - Cloud-native architecture allows for faster feature deployment compared to legacy EHR-tethered mobile solutions. ### Peers (What They Do Better) - **[Doximity](https://marlvel.ai/intel-report/medical/com-doximity-directoryv10)** by Doximity: While primarily a professional network, its dominance in physician communication and telehealth makes it a major competitor for provider attention. - Built a massive professional network that serves as the primary digital identity for US physicians. - Offers high-utility clinical tools like secure faxing and dialer features that providers use daily. - **[VA: Health and Benefits](https://marlvel.ai/intel-report/medical/gov-va-vamobileapp)** by US Department of Veterans Affairs (VA): A massive, government-backed portal that serves as a primary health management tool for a specific, high-volume patient demographic. - Integrates government-specific benefits and claims tracking alongside standard clinical health record management. - Provides a centralized, single-source-of-truth portal for veterans that is mandated by the federal healthcare system. ### New Kids on the Block (What's Innovative) - **[Kardia](https://marlvel.ai/intel-report/medical/com-alivecor-professional-aliveecg)** by AliveCor, Inc.: Emerging as a critical tool for remote cardiac monitoring, representing the shift toward specialized, device-integrated clinical apps. - Hardware-software integration allows for clinical-grade ECG capture directly within the mobile application environment. - Shifts the clinical workflow from reactive office visits to proactive, remote patient monitoring and data analysis. ## What's New - **Latest (v1.19.0, 3 months ago):** Technical dependency upgrades and 16 KB memory optimization for the Dictation page. ## App Momentum (Maintenance) {#momentum} - Ships dependency updates for Android - Reduced dictation page memory utilization - Supports latest iOS and iPadOS releases > **Cadence:** 2 total versions · 0 majors in last 6 months · 115 days since last update · 138 days avg between updates ## The "So What?" (Strategic Takeaway) {#so-what} PowerChart Touch is a challenged medical app that is available. With a 2.04/5 rating from 320 reviews, it faces significant user friction. > **Bottom Line:** PowerChart Touch holds enterprise value through deep EHR integration, but technical instability prevents it from being a reliable clinical tool, so the PM must prioritize stability over new features to prevent health systems from churning to cloud-native competitors. **Best for:** Healthcare providers and physicians requiring mobile access to inpatient and ambulatory EHR workflows. ### PM Action Plan (Next Best Moves) - [ ] [INVEST] [HIGH IMPACT] Rebuild authentication flow because login loops are a top-cited blocker → restore daily clinical access — *User sentiment data identifies login loops as a primary reason for app abandonment.* _(trade-off: deprioritize Delay the surgery scheduling feature integration until Q4.)_ - [ ] [MAINTAIN] [HIGH IMPACT] Audit crash logs post-OS update because stability is the #1 complaint → improve rating baseline — *High-frequency crash reports following OS updates correlate directly with the current 1.7 rating.* _(trade-off: deprioritize Pause non-critical UI polish tasks for the next two sprints.)_ ### Feature Gaps vs Competitors - Cloud-native architecture (available in athenaPatient but absent here) - Integrated billing and self-scheduling (available in MyChart but absent here) ### Outlook: Declining The mobile EHR market is consolidating around cloud-native solutions that offer faster release cadences and higher reliability. PowerChart Touch remains exposed due to its legacy architecture and poor stability, which will likely lead to health systems re-evaluating their enterprise contracts as provider frustration mounts. - 🔴 Persistent login failures and crashes in the latest release erode provider trust, which accelerates the churn risk to agile, cloud-native EHR competitors. - ⚪ Recent updates focused on stability and dependency maintenance, indicating the team is currently in a reactive posture rather than a growth phase. ## Key Metrics Summary | Metric | Value | | :--- | :--- | | Overall Rating | 2.04/5 | | Total Reviews | 320 | | Sentiment | Upset (15/100) | | Confidence | High | | Pricing Model | Subscription | | Platforms | iOS & Android | | Key Features | 3 analyzed | | Trend | Stable | | Outlook | Declining | ## Competitor Comparison | App | Rating | Sentiment | Developer | | :--- | :--- | :--- | :--- | | **PowerChart Touch** (this app) | 2.04/5 | Upset | Cerner Corporation | | [VA: Health and Benefits](https://marlvel.ai/intel-report/medical/gov-va-vamobileapp) | 4.8/5 | N/A | US Department of Veterans Affairs (VA) | | [Doximity](https://marlvel.ai/intel-report/medical/com-doximity-directoryv10) | 4.8/5 | N/A | Doximity | | [Kardia](https://marlvel.ai/intel-report/medical/com-alivecor-professional-aliveecg) | 4.8/5 | N/A | AliveCor, Inc. | | [Spruce: Medical Communication](https://marlvel.ai/intel-report/medical/com-sprucehealth-messenger-live) | 4.9/5 | N/A | Spruce Health | | [FollowMyHealth®](https://marlvel.ai/intel-report/medical/com-jardogs-fmhmobile) | 4.8/5 | N/A | Allscripts Healthcare Solutions Inc | ## Company Profile - **Developer:** Cerner Corporation ## Data Sources & Links - **App Store:** [View on Apple Store](https://apps.apple.com/us/app/powerchart-touch/id580575898?uo=4) - **Google Play:** [View on Google Play](https://play.google.com/store/apps/details?id=com.cerner.android.powercharttouch&hl=en&gl=us) - **Sources:** App store metadata, User reviews. ## Related Intel Reports - [*VA: Health and Benefits*](https://marlvel.ai/intel-report/medical/gov-va-vamobileapp) (US Department of Veterans Affairs (VA)) — 4.8/5 Rating | N/A Sentiment - [*Doximity*](https://marlvel.ai/intel-report/medical/com-doximity-directoryv10) (Doximity) — 4.8/5 Rating | N/A Sentiment - [*Kardia*](https://marlvel.ai/intel-report/medical/com-alivecor-professional-aliveecg) (AliveCor, Inc.) — 4.8/5 Rating | N/A Sentiment - [*Spruce: Medical Communication*](https://marlvel.ai/intel-report/medical/com-sprucehealth-messenger-live) (Spruce Health) — 4.9/5 Rating | N/A Sentiment - [*FollowMyHealth®*](https://marlvel.ai/intel-report/medical/com-jardogs-fmhmobile) (Allscripts Healthcare Solutions Inc) — 4.8/5 Rating | N/A Sentiment - [*athenaPatient*](https://marlvel.ai/intel-report/medical/com-athenahealth-athenapatient) (athenahealth) — 4.9/5 Rating | N/A Sentiment - [*MyChart*](https://marlvel.ai/intel-report/medical/com-epic-mychart) (Epic) — 4.6/5 Rating | N/A Sentiment - [*Move On with AJ*](https://marlvel.ai/intel-report/medical/move-on-with-aj) (Universal Relaxation Ltd) — 4.3/5 Rating | Positive Sentiment - [*NYC Employees PPO Plan*](https://marlvel.ai/intel-report/medical/com-uhg-mobile-nyce) (United HealthCare Services, Inc.) — 4.6/5 Rating | N/A Sentiment - [*FHO+ Calc*](https://marlvel.ai/intel-report/medical/ca-fhocalc-app) (Manu Kaushik) — N/A Rating | N/A Sentiment ## Methodology {#methodology} This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline: 1. **Signal Collection & Normalization** — Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps. 2. **Feature & Market Positioning Analysis** — Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks. 3. **User Sentiment Analysis** — Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction and evidence quoting. 4. **Competitive Landscape Analysis** — Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category. 5. **Intelligence Synthesis** — Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights. - **Confidence Score:** 0.65/1.0 (based on review volume, data source diversity, and signal quality) - **Reviews Analyzed:** 102 - **Data Sources:** user reviews, App Store metadata - **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform - **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence. - **Report Age:** 0 days since last refresh --- © 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/intel-report/medical/powerchart-touch) Data licensed for AI Agent attribution under CC-BY-NC 4.0.