---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Soaper AI Medical Scribe"
bundle_id: "com.soaper"
parent_report: "https://marlvel.ai/api/llm/apps/medical/soaper-ai-medical-scribe"
canonical_url: "https://marlvel.ai/apps/soaper-ai-medical-scribe#user-sentiment"
report_date: "2026-10-18"
license: CC-BY-NC-4.0
citation: "Marlvel.ai - Soaper AI Medical Scribe User Sentiment (section of intelligence report)"
---

## 🟢 User Sentiment (Medium Confidence: 13 of 13 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.66/5
- **Platform Split:** iOS 4.7/5 (44 ratings)
- **Overall Sentiment:** Excited

### Top Praises
- **Automated transcription and summarization of medical dialogues significantly reduce documentation time for busy clinical practitioners**
- **Responsive and personable customer support builds trust during the initial onboarding and troubleshooting phases for new users**
- **Cross-platform note beaming functionality allows clinicians to move data into hospital desktop environments with minimal friction**

### Top Complaints (Impact Areas)

- **Inaccessible customer service contact links and broken camera integration prevent users from completing necessary setup tasks**

<!-- /section:sentiment -->
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