--- schema_type: "SoftwareApplication" entity_type: "Mobile Application" app_name: "Sutter Health My Health Online" developer_entity: "Sutter Health" bundle_id: "org.sutterhealth.myhealthonline" app_store_id: "1103892054" category: "Medical" primary_platform: "ios" primary_monetization: "Free" offline_capable: false market_region: "US" platforms: "iOS & Android" app_last_updated: "2026-04-27" report_date: "2026-08-13" last_verified: "2026-08-13T00:00:00.000Z" report_version: "11.7.2" total_reviews: 20182 overall_rating: 4.4 sentiment: "Mixed" sentiment_score: 55 confidence: "high" confidence_score: 0.8 top_praise_theme: "Accessing lab results and appointment schedules directly provides patients with helpful health management tools" top_complaint_theme: "Navigation through the app is convoluted and hides basic functions behind multiple unclear steps" review_sample_size: 99 total_review_count: 99 analyzed_review_count: 62 data_age_days: 5 momentum_velocity: "maintenance" intelligence_version: 3 tags: ["medical", "free", "mixed sentiment", "mobile app", "app review", "app analysis", "patients", "sutter", "health"] canonical_url: "https://marlvel.ai/apps/sutter-health-my-health-online" license: "CC-BY-NC 4.0" content_version: "v2" --- ## ⚠ Content Warning This report covers topics classified as sensitive (health). Information is aggregated from public sources for informational purposes only. This is not medical advice. Consult a qualified professional before acting on any information here. --- # Sutter Health My Health Online Intelligence Report ## TL;DR {#tldr} - **Category**: Medical · Free - **Signal**: Rating 4.39 · Sentiment Mixed - **Recent focus**: Navigation through the app is convoluted and hides basic functions behind multiple unclear steps (top complaint) · Accessing lab results and appointment schedules directly provides patients with helpful health management tools (top praise) > **TL;DR:** Sutter Health My Health Online is a medical app by Sutter Health, rated 4.39/5 by 20.2K users, with Mixed user sentiment (55/100), available on iOS & Android. > > **Marlvel.ai App Intelligence** - Independent analysis. US Market. No publisher influence. > **Key Insight:** Sutter Health My Health Online shows Mixed sentiment (4.39/5 from 20.2K reviews) - users praise accessing lab results and appointment schedules directly provides patients with helpful health management tools but report issues with navigation through the app is convoluted and hides basic functions behind multiple unclear steps. ## Quick Facts | Fact | Value | | :--- | :--- | | **Rating** | 4.39/5 (20.2K reviews) | | **User Mood** | Mixed | | **Category** | Medical | | **Developer** | Sutter Health | | **Pricing** | Free | | **Platforms** | iOS & Android | | **Confidence** | High (0.8/1.0) | | **Data Age** | 5d | ## Metadata & Market Performance - **Publisher:** Sutter Health - **Category:** Medical - **Target Audience:** Patients of Sutter Health and their designated caregivers who require digital access to medical records, scheduling, and virtual care. - **Platforms:** iOS & Android - **Version Reviewed:** 11.7.2 - **Report Date:** 2026-08-13 - **Signal Count:** 99 reviews analyzed - **Confidence:** High (0.8/1.0) - **App Store ID (iOS):** 1103892054 - **Bundle ID:** org.sutterhealth.myhealthonline - **Google Play ID:** org.sutterhealth.myhealthonline - **Performance Trend:** Stable - **Data Window:** Analysis based on signals collected up to 2026-08-13 - **Short Description:** My Health Online gives access to your medical information on your mobile device. ## Executive Snapshot **What it is:** Sutter Health My Health Online is a medical management app for Sutter Health patients to access records and communicate with care teams on iOS and Android. **Why users hire it:** Patients hire this app to bypass phone queues for routine tasks like scheduling and lab review, though current friction in the messaging and navigation flows often forces them back to manual channels. ## App DNA (Features & Intent) - **[Standard] Secure Messaging:** Direct communication channel between patients and their specific care team * *User Intent:* Users prioritize data protection and trust in the platform. - **[Differentiator] On-Demand Video Visits:** Same-day virtual care sessions for mild to moderate illnesses - **[Standard] Proxy Access:** Permission-based account access for parents and caregivers * *User Intent:* Users seek enhanced value through premium features. ## Market Position {#market-position} Sutter Health My Health Online maintains a 4.1-star rating on Android and 4.4-star on iOS, serving as a closed-loop utility for the Sutter Health network. The lack of feature parity with modern portal standards, such as document uploads, limits its utility to basic scheduling and messaging. ## Monetization Strategy - **Model:** Free - **Tiers:** Free access for active Sutter Health patients - **Analysis:** The app functions as a free utility for existing patients to manage care, with no direct consumer subscription fees. ## 🟡 User Sentiment (High Confidence: 62 of 99 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.39/5 - **Platform Split:** iOS 4.5/5 (16.6K ratings) | Android 4.1/5 (3.6K ratings) - **Overall Sentiment:** Mixed ### Top Praises - **Accessing lab results and appointment schedules directly provides patients with helpful health management tools** - **Direct messaging with medical providers allows patients to communicate effectively regarding their ongoing care plans** - **Face recognition login makes accessing sensitive medical records effortless and secure for mobile users** ### Top Complaints (Impact Areas) - **Navigation through the app is convoluted and hides basic functions behind multiple unclear steps** ## SWOT Analysis {#swot} **Core Strengths:** - Biometric authentication provides secure, low-friction access to sensitive medical records **Growth Levers:** - Implementing direct document upload would reduce in-person administrative burden for patients ## Recent Changes (v2 → v3) {#recent-changes} The report identifies a more granular platform-specific rating landscape and clarifies the product roadmap by elevating document upload to an active investment priority. **Overall trend**: Stable **Compared at**: 2026-08-13 ### High-impact changes - **[Shifted] Platform-specific rating granularity** (sentiment) ### Medium-impact changes - **[Shifted] Document upload status** (swot) - **[Shifted] Competitive narrative refinement** (positioning) ## What's New - **Latest (v11.7.2, 3 months ago):** General bug fixes and performance improvements. ## App Momentum (Maintenance) {#momentum} - Ships minor bug fixes only. - Maintenance-mode cadence every four months. > **Cadence:** 1 total versions · 0 majors in last 6 months · 113 days since last update ## The "So What?" (Strategic Takeaway) {#so-what} Sutter Health My Health Online is a medical app that is completely free. With a 4.39/5 rating from 20.2K reviews, it shows mixed user reception. > **Bottom Line:** Sutter Health My Health Online provides necessary utility for lab and appointment management, but the convoluted navigation and AI-messaging barriers erode patient trust, so the team must prioritize simplifying the core navigation flow to reduce administrative friction. **Best for:** Patients of Sutter Health and their designated caregivers who require digital access to medical records, scheduling, and virtual care. ### PM Action Plan (Next Best Moves) - [ ] [INVEST] Rebuild navigation architecture because users report basic functions are hidden behind unclear steps -> improve task completion rate ### Outlook: Mixed The patient-portal market is shifting toward high-utility, self-service models that minimize human-staff contact. Sutter Health's reliance on AI-messaging barriers and convoluted navigation leaves it exposed to patient churn, as users increasingly expect the same digital efficiency from their health provider as they do from commercial apps. - 🔴 Navigation and communication complaints remain active post-update, indicating that the current maintenance cadence fails to address core patient friction points. ## Key Metrics Summary | Metric | Value | | :--- | :--- | | Overall Rating | 4.39/5 | | Total Reviews | 20.2K | | Sentiment | Mixed (55/100) | | Confidence | High | | Pricing Model | Free | | Platforms | iOS & Android | | Key Features | 3 analyzed | | Trend | Stable | | Outlook | Mixed | ## Competitor Comparison | App | Rating | Sentiment | Developer | | :--- | :--- | :--- | :--- | | **Sutter Health My Health Online** (this app) | 4.39/5 | Mixed | Sutter Health | | [필잇 - 약 알림 및 복용 기록](https://marlvel.ai/apps/app--35) | N/A/5 | N/A | Hansub Yoo | | [레어노트 - 암·희귀질환 정보](https://marlvel.ai/apps/app--629) | 5.0/5 | N/A | LifeX, Inc. | | [창고형약국 약값체크](https://marlvel.ai/apps/com-hiddenwave-yakcheck) | N/A/5 | N/A | Lowkeybase | | [용인세브란스병원](https://marlvel.ai/apps/com-severance-newys) | 1.9/5 | N/A | Yonsei University Health System | | [1001Doktor](https://marlvel.ai/apps/com-binbirdoktor-binbirdoktor) | 4.8/5 | N/A | 1001Doktor Ltd. Şti. | ## Company Profile - **Developer:** Sutter Health - **Website:** [https://www.sutterhealth.org/patient-resources/my-health-online](https://www.sutterhealth.org/patient-resources/my-health-online) - **Social:** [Instagram](https://www.instagram.com/sutterhealth) · [Facebook](https://www.facebook.com/SutterHealth) · [X/Twitter](https://twitter.com/SutterHealth) · [YouTube](https://www.youtube.com/sutterhealth) · [LinkedIn](https://www.linkedin.com/company/sutter-health) ## Data Sources & Links - **App Store:** [View on Apple Store](https://apps.apple.com/us/app/sutter-health-my-health-online/id1103892054?uo=4) - **Google Play:** [View on Google Play](https://play.google.com/store/apps/details?id=org.sutterhealth.myhealthonline&hl=en&gl=us) - **Dev Site:** [Official Website](https://www.sutterhealth.org/patient-resources/my-health-online) - **Sources:** Developer website content, About us / company information, App store metadata, User reviews. ## Related Intel Reports - [*필잇 - 약 알림 및 복용 기록*](https://marlvel.ai/apps/app--35) (Hansub Yoo) · N/A Rating - [*레어노트 - 암·희귀질환 정보*](https://marlvel.ai/apps/app--629) (LifeX, Inc.) · 5.0/5 Rating - [*창고형약국 약값체크*](https://marlvel.ai/apps/com-hiddenwave-yakcheck) (Lowkeybase) · N/A Rating - [*용인세브란스병원*](https://marlvel.ai/apps/com-severance-newys) (Yonsei University Health System) · 1.9/5 Rating - [*1001Doktor*](https://marlvel.ai/apps/com-binbirdoktor-binbirdoktor) (1001Doktor Ltd. Şti.) · 4.8/5 Rating - [*10th HiD*](https://marlvel.ai/apps/10th-hid) (Catch Dynamics, Inc.) · N/A Rating - [*12 Lead ECG Challenge*](https://marlvel.ai/apps/com-limmercreative-srtengine-12lead) (Limmer Creative) · 3.3/5 Rating - [*1-800 Contacts*](https://marlvel.ai/apps/com-1800contacts-1800contacts) (1-800 CONTACTS, Inc.) · 4.6/5 Rating - [*1MEDICINE*](https://marlvel.ai/apps/1medicine) (Matthew Culbert) · 5.0/5 Rating - [*2021 CDC STI (STD) Guidelines*](https://marlvel.ai/apps/com-enatal-std2021) (Don Miller) · 4.0/5 Rating ## Methodology {#methodology} This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline: 1. **Signal Collection & Normalization** - Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps. 2. **Feature & Market Positioning Analysis** - Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks. 3. **User Sentiment Analysis** - Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction into synthesised themes (no verbatim quotes). 4. **Competitive Landscape Analysis** - Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category. 5. **Intelligence Synthesis** - Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights. - **Confidence Score:** 0.8/1.0 (based on review volume, data source diversity, and signal quality) - **Reviews Analyzed:** 99 - **Data Sources:** user reviews, developer website, company about page, App Store metadata - **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform - **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence. - **Report Age:** 5 days since last refresh --- © 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/apps/sutter-health-my-health-online) Data licensed for AI Agent attribution under CC-BY-NC 4.0.