## ⚠ Content Warning This report covers topics classified as sensitive (health). Information is aggregated from public sources for informational purposes only. This is not medical advice. Consult a qualified professional before acting on any information here. --- last_verified: "2026-05-15T19:25:22.853Z" --- schema_type: "SoftwareApplication" entity_type: "Mobile Application" app_name: "Trusted Health" developer_entity: "Trusted, Inc." bundle_id: "com.trustedhealth.Trusted" app_store_id: "1438467119" google_play_id: "com.trusted" category: "Medical" primary_platform: "ios" primary_monetization: "Free" offline_capable: false market_region: "US" platforms: "iOS & Android" app_last_updated: "2026-02-25" report_date: "2026-05-15" last_verified: "2026-05-15" report_version: "3.49.0" total_reviews: 878 overall_rating: 4.04 sentiment: "Frustrated" sentiment_score: 35 confidence: "high" confidence_score: 0.8 top_praise_theme: "Direct communication with clinical support teams provides a reliable and helpful experience for travel nurses" top_complaint_theme: "Technical instability during timecard uploads causes frequent app crashes and prevents successful submission of hours" top_request_theme: "Advanced filtering options for job searches to sort by pay rate and hospital size" review_sample_size: 99 total_review_count: 99 analyzed_review_count: 60 data_age_days: 0 momentum_velocity: "maintenance" intelligence_version: 4 nemesis: "IntelyCare - Nursing Jobs" competitor_count: 2 tags: ["medical", "free", "frustrated sentiment", "mobile app", "app review", "app analysis", "travel", "nurses", "allied"] canonical_url: "https://marlvel.ai/intel-report/medical/trusted-health" license: "CC-BY-NC 4.0" content_version: "v2" --- # Trusted Health App Audit ## TL;DR {#tldr} - **Category**: Medical · Free - **Signal**: Rating 4.04 · Sentiment Frustrated - **Recent focus**: Technical instability during timecard uploads causes frequent app crashes and prevents successful submission of hours (top complaint) · Direct communication with clinical support teams provides a reliable and helpful experience for travel nurses (top praise) · Advanced filtering options for job searches to sort by pay rate and hospital size (top request) > **TL;DR:** Trusted Health is a medical app by Trusted, Inc., rated 4.04/5 by 878 users, with Frustrated user sentiment (35/100), available on iOS & Android. > > **Marlvel.ai App Intelligence** — Independent analysis. US Market. No publisher influence. > **Key Insight:** Trusted Health faces Frustrated user sentiment (4.04/5 from 878 reviews), with technical instability during timecard uploads causes frequent app crashes and prevents successful submission of hours as the primary user concern. ## Quick Facts | Fact | Value | | :--- | :--- | | **Rating** | 4.04/5 (878 reviews) | | **User Mood** | Frustrated | | **Category** | Medical | | **Developer** | Trusted, Inc. | | **Pricing** | Free | | **Platforms** | iOS & Android | | **Confidence** | High (0.8/1.0) | | **Data Age** | 0d | ## Metadata & Market Performance - **Publisher:** Trusted, Inc. - **Category:** Medical - **Target Audience:** Travel nurses and allied health professionals seeking flexible, transparent, and clinician-supported job placement. - **Platforms:** iOS & Android - **Version Audited:** 3.49.0 - **Audit Date:** 2026-05-15 - **Signal Count:** 99 reviews analyzed - **Confidence:** High (0.8/1.0) - **App Store ID (iOS):** 1438467119 - **Bundle ID:** com.trustedhealth.Trusted - **Google Play ID:** com.trusted - **Performance Trend:** Declining - **Data Window:** Analysis based on signals collected up to 2026-05-15 ## Executive Snapshot **What it is:** Trusted Health is a medical staffing app for travel nurses and allied health professionals to find jobs and manage assignments on iOS and Android. **Why users hire it:** Users hire Trusted Health to secure flexible nursing assignments with transparent pay and clinician-led support, avoiding the pressure of commissioned recruiters. ## App DNA (Features & Intent) - **[Differentiator] Clinician-Led Care Team:** Support provided by former RNs rather than commissioned recruiters. * *User Intent:* Users seek enhanced value through premium features. - **[Differentiator] Patented Matching Algorithm:** Automated job matching based on user lifestyle and licensure. - **[Standard] In-App Assignment Management:** End-to-end management of onboarding and payments. * *User Intent:* Users need clear guidance to understand and adopt the product quickly. ## Market Position {#market-position} Trusted Health maintains a 4.06 rating across 878 total ratings, positioning itself as a premium, support-focused alternative in the medical staffing category. ## Monetization Strategy - **Model:** Free - **Tiers:** Free for clinicians - **Analysis:** B2B revenue model via healthcare facilities keeps the app free for clinicians to maximize user acquisition. ## 🔴 User Sentiment (High Confidence: 60 of 99 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.04/5 - **Platform Split:** iOS 4.1/5 (654 ratings) | Android 4.0/5 (224 ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.04/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Direct communication with clinical support teams provides a reliable and helpful experience for travel nurses** ### Top Complaints (Impact Areas) - **Technical instability during timecard uploads causes frequent app crashes and prevents successful submission of hours** ### Top Requests (What Users Want) - **Advanced filtering options for job searches to sort by pay rate and hospital size** ## SWOT Analysis {#swot} **Core Strengths:** - Clinician-led care team functions as a human-centric retention moat against automated staffing platforms **Critical Frictions:** - Technical instability in timecard uploads causes recurring app crashes - Restrictive navigation prevents profile updates during active contracts **Growth Levers:** - Advanced filtering for pay and hospital size would increase application conversion **Market Threats:** - IntelyCare's DailyPay integration creates a sticky financial utility that outpaces current Trusted Health features ## Recent Changes (v3 → v4) {#recent-changes} The platform transitioned from a maintenance-focused outlook to an active remediation phase due to critical technical failures in the timecard submission process. **Overall trend**: Declining **Compared at**: 2026-05-15 ### High-impact changes - **[Added] Negative Sentiment Emergence** (sentiment) — Sentiment shifted from null to negative (score: 35), driven by recurring app crashes during timecard uploads. - **[Added] Technical Instability Weakness** (swot) — Timecard upload crashes added as a primary weakness, replacing previous concerns about general technical instability. - **[Shifted] PM Action Priority** (positioning) — Action items shifted from general financial wellness integration to a mandatory rebuild of the timecard upload module to address churn. ### Medium-impact changes - **[Added] Restrictive Navigation Weakness** (swot) — Inability to update profiles during active contracts added as a new functional weakness. ## Rivals Landscape {#rivals} > Competitive positioning identified by AI analysis of app features, category, and market signals. ### Trusted Health vs IntelyCare - Nursing Jobs — Head to Head - **[IntelyCare - Nursing Jobs](https://marlvel.ai/intel-report/medical/intelycare-nursing-jobs)** by IntelyCare, Inc: IntelyCare competes directly for the same pool of nursing professionals by offering a high-frequency, on-demand shift marketplace that prioritizes immediate staffing needs. - **Key differences:** - Offers integrated DailyPay functionality, providing nurses with immediate access to earnings after completing shifts. - Operates a robust on-demand shift marketplace that captures high-volume, short-term staffing needs more effectively. - Provides W2 employment benefits directly through the platform, reducing administrative friction for the nursing workforce. - **Where Trusted Health wins:** - ✅ Clinician-led care team model provides a more personalized, supportive experience than automated staffing platforms. - ✅ Elimination of commissioned recruiters creates a more transparent, nurse-first environment for career growth. - **Where IntelyCare - Nursing Jobs wins:** - ❌ Superior liquidity in the per-diem market allows users to secure shifts with significantly less lead time. - ❌ Deep integration with financial tools like DailyPay creates a sticky, utility-driven user retention loop. - **Verdict:** Trusted Health should double down on its clinician-led brand identity while exploring financial wellness integrations to neutralize IntelyCare's transactional advantage. ### Contenders (Strong Challengers) - **[CareRev](https://marlvel.ai/intel-report/medical/carerev)** by Care Stat Now, Inc.: CareRev competes by targeting the per-diem staffing segment with a focus on professional perks and seamless enterprise scheduling integrations. - Features deep enterprise scheduling integrations that streamline the booking process for high-acuity healthcare facilities. - Maintains a professional perks program that incentivizes long-term platform loyalty beyond simple shift completion. ## What's New - **Latest (v3.49.0, 2 months ago):** Applied security updates. ## App Momentum (Maintenance) {#momentum} - Implemented security updates in latest release. - Maintains stable update cadence. > **Cadence:** 2 total versions · 0 majors in last 6 months · 76 days since last update · 0 days avg between updates ## The "So What?" (Strategic Takeaway) {#so-what} Trusted Health is a challenged medical app that is completely free. With a 4.04/5 rating from 878 reviews, it faces significant user friction. > **Bottom Line:** Trusted Health maintains a strong brand through clinician-led support, but technical failures in timekeeping and restrictive navigation erode the mobile experience, so the PM must prioritize timecard stability to prevent user churn. **Best for:** Travel nurses and allied health professionals seeking flexible, transparent, and clinician-supported job placement. ### PM Action Plan (Next Best Moves) - [ ] [INVEST] [HIGH IMPACT] Rebuild timecard upload module because crashes are the #1 user complaint → reduce churn — *Timecard upload instability is the top-cited frustration in sentiment analysis.* _(trade-off: deprioritize Push the advanced job filtering feature to Q3 — timecard stability is a retention blocker.)_ - [ ] [PIVOT] [MEDIUM IMPACT] Enable in-app profile management during contracts because users report forced web-reliance → increase session frequency — *Sentiment data shows users are frustrated by being locked out of features while on assignment.* _(trade-off: deprioritize Pause the UI refresh on the job search screen — user-flow parity is a higher retention priority.)_ ### Feature Gaps vs Competitors - Integrated daily pay (available in IntelyCare but missing here) ### Outlook: Mixed The medical staffing market is shifting toward integrated financial utilities, as seen in IntelyCare's growth. Trusted Health must address its technical debt to maintain its position as a premium, support-focused platform, or risk losing its user base to more fluid, utility-driven competitors. - 🔴 Technical instability in timecard uploads causes recurring crashes, which forces users to the web version and undermines the mobile value proposition. - 🟢 Clinician-led support remains a high-value differentiator that fosters long-term loyalty, providing a stable foundation for future feature expansion. ## Key Metrics Summary | Metric | Value | | :--- | :--- | | Overall Rating | 4.04/5 | | Total Reviews | 878 | | Sentiment | Frustrated (35/100) | | Confidence | High | | Pricing Model | Free | | Platforms | iOS & Android | | Key Features | 3 analyzed | | Trend | Declining | | Outlook | Mixed | ## Competitor Comparison | App | Rating | Sentiment | Developer | | :--- | :--- | :--- | :--- | | **Trusted Health** (this app) | 4.04/5 | Frustrated | Trusted, Inc. | | [CareRev](https://marlvel.ai/intel-report/medical/carerev) | 4.8/5 | Upset | Care Stat Now, Inc. | | [IntelyCare - Nursing Jobs](https://marlvel.ai/intel-report/medical/intelycare-nursing-jobs) | 4.2/5 | Mixed | IntelyCare, Inc | | [Move On with AJ](https://marlvel.ai/intel-report/medical/move-on-with-aj) | 4.3/5 | Excited | Universal Relaxation Ltd | | [NYC Employees PPO Plan](https://marlvel.ai/intel-report/medical/com-uhg-mobile-nyce) | 4.6/5 | N/A | United HealthCare Services, Inc. | | [DeepScribe](https://marlvel.ai/intel-report/medical/deepscribe) | 4.0/5 | N/A | DeepScribe | ## Company Profile - **Developer:** Trusted, Inc. - **Website:** [https://www.trustedhealth.com/](https://www.trustedhealth.com/) - **Social:** [Instagram](https://www.instagram.com/trustedhealth) · [Facebook](https://www.facebook.com/trustedhealth) · [X/Twitter](https://twitter.com/trustedhealth) · [YouTube](https://www.youtube.com/trustedhealth) ## Data Sources & Links - **App Store:** [View on Apple Store](https://apps.apple.com/us/app/trusted-health/id1438467119?uo=4) - **Google Play:** [View on Google Play](https://play.google.com/store/apps/details?id=com.trusted&hl=en&gl=us) - **Dev Site:** [Official Website](https://www.trustedhealth.com/) - **Sources:** Developer website content, About us / company information, App store metadata, User reviews. ## Related Intel Reports - [*CareRev*](https://marlvel.ai/intel-report/medical/carerev) (Care Stat Now, Inc.) — 4.8/5 Rating | Terrible Sentiment - [*IntelyCare - Nursing Jobs*](https://marlvel.ai/intel-report/medical/intelycare-nursing-jobs) (IntelyCare, Inc) — 4.2/5 Rating | Mixed Sentiment - [*Move On with AJ*](https://marlvel.ai/intel-report/medical/move-on-with-aj) (Universal Relaxation Ltd) — 4.3/5 Rating | Positive Sentiment - [*NYC Employees PPO Plan*](https://marlvel.ai/intel-report/medical/com-uhg-mobile-nyce) (United HealthCare Services, Inc.) — 4.6/5 Rating | N/A Sentiment - [*DeepScribe*](https://marlvel.ai/intel-report/medical/deepscribe) (DeepScribe) — 4.0/5 Rating | N/A Sentiment - [*Dario Health*](https://marlvel.ai/intel-report/medical/dario-health) (LabStyle Innovation Ltd) — 4.8/5 Rating | Negative Sentiment - [*Access - by McGraw Hill*](https://marlvel.ai/intel-report/medical/access-by-mcgraw-hill) (McGraw-Hill) — 3.9/5 Rating | N/A Sentiment - [*Meu SUS Digital*](https://marlvel.ai/intel-report/medical/meu-sus-digital) (Servicos e Informacoes do Brasil) — 3.7/5 Rating | N/A Sentiment - [*CRNA Nurse Anesthesia Review*](https://marlvel.ai/intel-report/medical/crna-nurse-anesthesia-review) (Higher Learning Technologies) — 4.7/5 Rating | N/A Sentiment - [*FHO+ Calc*](https://marlvel.ai/intel-report/medical/ca-fhocalc-app) (Manu Kaushik) — N/A Rating | N/A Sentiment ## Methodology {#methodology} This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline: 1. **Signal Collection & Normalization** — Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps. 2. **Feature & Market Positioning Analysis** — Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks. 3. **User Sentiment Analysis** — Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction and evidence quoting. 4. **Competitive Landscape Analysis** — Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category. 5. **Intelligence Synthesis** — Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights. - **Confidence Score:** 0.8/1.0 (based on review volume, data source diversity, and signal quality) - **Reviews Analyzed:** 99 - **Data Sources:** user reviews, developer website, company about page, App Store metadata - **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform - **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence. - **Report Age:** 0 days since last refresh --- © 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/intel-report/medical/trusted-health) Data licensed for AI Agent attribution under CC-BY-NC 4.0.